System Engineer

Who we are

We’re a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world’s most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence.

We are Worldwide Clinical Trials, and we are a global team of over 3,500+ experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs - in the best possible way.

Our mission is to work with passion and purpose every day to improve lives and we are looking for others who value this same pursuit.

Why Worldwide

We believe everyone plays an important role in making a world of difference for patients and their caregivers. From our hands-on, accessible leaders, to our cohesive and supportive teams, we are committed to enabling professionals from all backgrounds and experiences to succeed. We prioritize cultivating a diverse and inclusive environment that continues to promote collaboration and creativity. We are proud to be a workplace where people thrive by being themselves and are inspired to do their best work every day. Join us!

SUMMARY:
The IT Systems Engineer (SCCM) is responsible for implementing and managing infrastructure for Worldwide, including servers, networks, and backup systems, specifically for the SCCM / Intune platforms. In addition, this position plays a key role in leading and participating in global IT projects.

This position will require a combination of strong technical skills and the ability to effectively prioritize, multi-task and participate in a wide variety of global projects. He or she must exhibit technical expertise in enterprise systems administration and ideally is a self-starter with the passion for IT infrastructure with a high level of flexibility, commitment, and a sense of ownership.

RESPONSIBILITIES:

• Install and maintain all infrastructure equipment at Worldwide locations and data centres such as network equipment, servers, telecoms, phone systems, computer hardware and software in use at Worldwide.
• Perform server and network administration on Windows and Linux servers, Active Directory (DNS, DHCP, Group Policies, OU structure), DFS, IIS, SQL, Citrix, firewalls, backups, LAN/WAN and firewall equipment.
• To be jointly responsible for system software maintenance for SCCM / Intune systems, building and maintaining ADRs, Distribution Groups, Third Party package implementations, client installation and maintenance.
• Jointly responsible for server and desktop deployments using Task Sequence / AutoPilot or related technologies.
• Monitor patching deployments, resolves issues, and escalates critical issues to the Service Design team.
• Establish and manage user, system, and administrator accounts on the network, ensuring compliance with policy and procedures for backup, archiving and data restoration.
• Provide Tier 2 support for day-to-day management of infrastructure solutions, both internal and external (cloud), including firewalls, storage, servers, switches, network connectivity (WAN, LAN, Internet), SAN and backup.
• Implement IT Infrastructure projects, keeping milestones on target and providing regular updates, communication and guidance to teams and upper management as appropriate.
• To author in-house software for general and system admin purposes. To undertake the backup of systems as required.

OTHER SKILLS AND ABILITIES:

• Flexible, adaptable, and able to work under pressure.
• Knowledge of Computer System Validation (21 CFR Part 11, GxP).
• Proficiency in all MS-Office applications including Microsoft Word, Excel, Visio and PowerPoint.

REQUIREMENTS:

• Bachelor’s degree, preferred in IT, Engineering or Sciences discipline.
• Minimum of 5 years of administration experience in a Windows Server and Windows desktop environment including Windows servers, specifically working with SCCM, Windows 10/11 and other enterprise systems such as Cisco, Aruba, FortiGate, VMware, Citrix, HPe, Veeam or similar backup technologies, LAN/WAN and/or IDS/IPS technologies. 3+ years’ experience acceptable with a bachelor’s degree in IT, Engineering or Sciences.
• Experience 2-3 years in SCCM or related technologies preferred.
• Strong understanding of TCP/IP, VPN, SSL/TLS, or similar technologies and firewalls and related technologies.
• Strong troubleshooting capability for complex enterprise technical issues.
• Solid understanding of Infrastructure services such as Active Directory, LDAP, DNS, DHCP, IIS, SMTP; experience in managing or the administration of Windows systems or knowledge of systems architecture.
• Willingness to manage network and Data Center maintenance or emergencies during non-business hours, evenings and on the weekend.
• ITIL familiarity or certification a plus.
• MCSE, CCNA, RHEL or similar certifications a plus.

Promotion to the next level is not automatic based on years of experience. Personnel are evaluated on proven competency, level of responsibility, and ability to work independently.

We love knowing that someone is going to have a better life because of the work we do.