System Developer - ServiceNow (One Devon People Digital)

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Our values are at the heart of everything we do, click here to find out more.

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.

Role Summary

Are you both inspired and inspiring? Both are essential attributes for the post of System Developer for EVA (ServiceNow), where you will make a real difference, and provide leadership to passionate, hard-working teams. The Royal Devon University Healthcare NHS Foundation - host employer for the NHS People Digital Programme - is seeking a knowledgeable, creative, and ambitious individual for this critical management role. Devon has been selected by NHS England to be an exemplar with their People Digital programme and the successful applicant will be sharing their knowledge nationally.

About the Role

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role:

Devon has been selected by NHS England to be an exemplar with their People Digital programme and the successful applicant will be sharing their knowledge nationally. The benefits of the People Digital programme are myriad:

Scaling will move Devon towards a unified model, at a system level, which takes advantage of common processes, policies, governance, and operating models to deliver a consistent employee experience across the system.

• Digital will give our frontline workers a consumer-grade experience and simplified route to get support from People Services, through the integration of our people digital landscape and the introduction of an automated and intuitive people portal. It will enable us to have a single source of truth for people data, to support reporting and strategic workforce planning.

The post sits within the People Digital Services Products Team which forms part of the One Devon People Digital Services covering the Royal Devon University Healthcare NHS Foundation Trust, Torbay and South Devon NHS Foundation Trust, NHS Devon ICB, University Hospitals Plymouth NHS Trust, Devon Partnership NHS Trust & Livewell Southwest. This post is within the Product Team responsible for delivering a seamless delivery and usage of a single digital front door (Service Now) to People Services across Devon.

• The day-to-day management of EVA (ServiceNow HRSM), workflow optimisation and development plus management and development of enhancements within the Product.
• Designing and building front end technology (XML, HTML, AngularJS, Jelly Script, Web Services, CSS, HTML, JavaScript). Working with clients to agree requirements specification, undertaking technical development and deployment. Managing content and programme of product support including improvement and development of additional functionality (involvement throughout Development Lifecycle).
• Optimisation and administration of the corporate Service Now foundations such as HRSM (Incident, Problem, Change, Knowledge, Catalogue), Flow Designer, Virtual Agent (VA), Integration Hub (IH) and Configuration Management Database (CMDB).
• Improvement of automated complex and non-complex processes and manual checks on data received, liaison with data providers to address issues.
• Maintaining and analysing and troubleshooting business rules, client scripts, UI Actions, UI Macros, CMS Pages, Notification events and Service Portal.
• Ensuring robust application of Information Governance and Policies through planning for backup and recovery of database information, managing system security & user access.
• Applies NHS Best Practice Guidelines in the administration of secure Health & Social Care Network (HSCN) facing websites and user password management.
• The day-to-day expert technical advice and support to the EVA Product team including senior stakeholders.
• Attend meetings as appropriate and, when required, to act as the One Devon People Technology team representative or to represent the Associate Director of People Technology – One Devon.

Working Pattern: 37.5 hours per week. Monday to Friday - Flexible.

Interview date: To be confirmed.

For further information please contact: Aaron Werner, Software Consultant on aaron.werner@nhs.net.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.