System Developer - ServiceNow (One Devon People Digital)

NHS; Exeter; On-site; GBP 40,000 - 70,000; Full time

Job description

Royal Devon University Healthcare NHS Foundation Trust

Are you both inspired and inspiring? Both are essential attributes for the post of System Developer for EVA (ServiceNow), where you will make a real difference, and provide leadership to passionate, hard-working teams. The Royal Devon University Healthcare NHS Foundation - host employer for the NHS People Digital Programme - is seeking a knowledgeable, creative, and ambitious individual for this critical management role. Devon has been selected by NHS England to be an exemplar with their People Digital programme and the successful applicant will be sharing their knowledge nationally.

Main duties of the job

As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.

Job responsibilities

The post sits within the People Digital Services Products Team which forms part of the One Devon People Digital Services covering the Royal Devon University Healthcare NHS Foundation Trust, Torbay and South Devon NHS Foundation Trust, NHS Devon ICB, University Hospitals Plymouth NHS Trust, Devon Partnership NHS Trust & Livewell Southwest. This post is responsible for delivering a seamless delivery and usage of a single digital front door (Service Now) to People Services across Devon:

• Day-to-day management of EVA (ServiceNow HRSM), workflow optimisation and development plus management and development of enhancements within the Product.
• Optimisation and administration of the corporate Service Now foundations such as HRSM (Incident, Problem, Change, Knowledge, Catalogue), Flow Designer, Virtual Agent (VA), Integration Hub (IH) and Configuration Management Database (CMDB).
• Improvement of automated complex and non-complex processes and manual checks on data received, liaison with data providers to address issues.
• Maintaining, analysing and troubleshooting business rules, client scripts, UI Actions, UI Macros, CMS Pages, Notification events and Service Portal.
• Ensuring robust application of Information Governance and Policies through planning for backup and recovery of database information, managing system security & user access.
• Providing expert technical advice and support to the EVA Product team including senior stakeholders.
• Attending meetings as appropriate and, when required, to act as the One Devon People Technology team representative.

Working Pattern: 37.5 hours per week. Monday to Friday - Flexible.

Person Specification

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Royal Devon University Healthcare NHS Foundation Trust