Switchboard Operator AC

NHS Scotland; Kirkcaldy; On-site; GBP 20,000 - 30,000

Job description

NHS Fife have an exciting opportunity for a Telephonist to join our NHS Fife Switchboard team at Victoria Hospital, Kirkcaldy.

We are looking for an individual who is organised and has a positive approach to work.

You should be ready for a challenge and also enjoy working as part of a team. Duties will include all aspects of using a computerised Switchboard to handle calls and respond to queries.

This post will require shift work and you will need to have the ability to work all shifts across a 24 hour period, 7 days a week.

The post requires excellent communication skills, both written and oral, and will mostly involve handling calls into the Switchboard from both internal and external callers, responding to pager requests, responding to emergency calls, monitoring alarms and providing advice and support on telephony services to NHS employees and the public.

Full training will be given to the successful applicant but knowledge of NHS Fife would be an advantage. The post is based at the Victoria Hospital, Kirkcaldy.

As part of the 24/7 integrated service, and once fully trained within switchboard, there will be an expectation to be trained within other areas supporting the Electronic Health Record.

Candidates should be educated to Standard Grade (or equivalent) with passes in English and Arithmetic. You must also have good keyboard / typing skills with the ability to work on your own initiative. Good organisational & listening skills are essential as well as a flexible approach to working. A level of English language competency and communication skills necessary to perform this role safely and effectively is required.

For informal enquiries, please contact Johan Jack, Switchboard Supervisor on 01592 643355 ext.29152 or email [e-mail].

NHS Fife is legally obliged to ensure all its employees are legally entitled to work in the United Kingdom. If you are not a United Kingdom (UK) or Irish National, you are required to confirm your right to work in your application.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.