Switchboard Operator

Wrightington, Wigan and Leigh NHS Foundation Trust; Wigan; On-site; GBP 20,000 - 30,000

Job description

We are looking for a part time telephonist (25-hour post) in busy Switchboard Dept. With flexibility to cover shifts over a 24-hour period working rostered shifts.

The postholder will be expected to work with a very flexible approach to provide assistance as required in the busy Switchboard Dept to ensure a continuous service for our patients & staff.

Working days will be discussed at interview, rotas over a 4-week pattern.

Only applicants who can work with flexibility to apply please.

If you would like to arrange a visit to see what is involved in the wonderful Switchboard Team, please contact the recruiting manager who will arrange a mutually convenient time for your visit.

Maybe Required to Part take in the On Call Rota.

This vacancy is open to all internal and external candidates. NHS Employees should ideally secure their manager’s agreement for a secondment arrangement ideally prior to applying, as this will be a condition of any offer made. This vacancy is advertised on a fixed term basis for 6 months to cover for long term absence. Whilst this post is advertised on a fixed term / secondment basis there is the potential that this post may become permanent in the future.

• Applicants who have already received feedback that they are unsuitable for the position need not apply - unless they have taken steps to strengthen their application to demonstrate and evidence how you meet the essential criteria since that decision.

To provide a comprehensive & confidential telephone service to support the daily activity of the Hospital Trust. Experience of handling telephone queries & ensuring a high-quality response to incoming calls from external & internal sources is essential. Experience of monitoring & addressing alarm signals, using bleep systems & liaison with various departments is also valuable but not essential.

Ensuring provision of an efficient & responsive communications service to staff, patients & customers.

Expected to have a flexible attitude towards working hours & covering other members of the Switchboard team at short notice.

Previous switchboard experience desirable, preferably in an acute hospital, & an excellent telephone manner is required.

Knowledge of IT and Windows desirable.

Monitoring of alarms & dealing with emergencies.

We operate 24 hours over 7 days a week. Flexibility is essential ensuring the provision of service in emergency situations.

Maybe Required to Part take in the On Call Rota.

Choose Well – Choose WWL

Wrightington, Wigan and Leigh NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement and living our values.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. We are seeking to recruit people who share our values and beliefs.

Maybe Required to Part take in the On Call Rota.

Please note that senior positions (AFC band 8A or above) may be expected to participate in an on-call rota, if the role is predominantly operational.

For further details / informal visits contact:
Name: Ashleigh Miller
Job title: Senior Switchboard Supervisor
Email address: [e-mail]
Telephone number: 01942 822040

Ashleigh Miller, Senior Switchboard Supervisor,
01942 822040

[e-mail] or

Cerys Simm Switchboard Team Leader
Switchboard Dept
01942 244000
[e-mail]