Switchboard Operator

East Sussex Healthcare NHS Trust; St Leonards; On-site; GBP 20,000 - 30,000

Job description

An opportunity has arisen for two Switchboard Operator posts based at the Conquest Hospital site. You will be joining a small friendly team on a busy Switchboard, providing a 24/7, 365 days a year service for the East Sussex Healthcare NHS Trust.

Switchboard is the first point of contact for the Hospital Trust. You will need to be able to competently operate the computer-based Switchboard system, answering in a professional manner and dealing with Patients, Relatives, Visitors, GP Enquiries, all calls, bleeps, and pagers.

You will be dealing with all types of emergency calls including cardiac arrests, traumas, fire, and alarms, calmly and efficiently in a fast-moving communication environment.

Full training will be given to the successful candidates.

Where relevant, some of these posts will attract unsocial hours payments - (under the current agenda for change system - Weekdays [after 8pm till 6am], Weekends and Bank Holidays are paid at an enhanced rate).

• Work as a telephonist, dealing with all incoming calls to the Switchboard.
• Switchboard operates on a 24hr pattern.
• Operate the Multitone Bleep System (messaging and changing of devices).
• Operate the PageOne pager system.
• Deal with all digital alarms (medical gases, lifts etc) in a calm and efficient manner, following the necessary standard operating procedures.
• Deal with emergency calls (cardiac arrests, fire, traumas) in a calm and efficient manner, following the necessary standard operating procedures.
• Compile and update where necessary, the daily on call rota.
• Communicate to a high level and pass on information accurately to the Team Leaders and Manager, and handover any essential info to colleagues.
• Communicate with all services users.
• Ability to work on own, making your own decisions and deal with any situations that may occur.
• Ensure all departmental procedures are followed and ensure an accurate record of any task completed is kept.
• Work as part of a team.
• Good communicational skills are key.
• Experience in Excel, Word, email and possess good organisational and keyboard skills would be advantageous.

Annual Leave Entitlements for these posts are as follows: Under the current agenda for change system - First five years = 27 days + bank holidays (pro rata), Years 5-10 = 29 days + bank holidays (pro rata), Years 10+ = 33 days + bank holidays (pro rata).

We are proud to provide ‘Outstanding’ care and be a great place to work.

We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people’s own homes.

In 2020 the Care Quality Commission rated us as ‘Good’ overall, and ‘Outstanding’ for being caring and effective. The Conquest Hospital and our Community Services are rated ‘Outstanding’. Eastbourne DGH rated ‘Good’.

In 2020, the Trust launched its ambitious ‘Building for our Future’ programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.

For further details / informal visits contact: Name: Mathew Fuller Job title: Switchboard Team Manager Email address: [e-mail] Telephone number: 0300 131 4359.