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Switchboard Operator
Fairmont St Andrews
Scotland
On-site
GBP 20,000 - 30,000
Full time
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Job summary
An iconic luxury hotel is seeking a dedicated Switchboard Operator to join their Front Office Team. This full-time position involves managing incoming calls, assisting guests with inquiries, and ensuring prompt communication. The role offers a vibrant work environment with opportunities for growth and development. Enjoy a competitive hourly rate, staff benefits including discounts on dining and spa treatments, and access to gym facilities. Join a team that values excellence in service and provides a world-class experience for all guests.
Benefits
Qualifications
- Experience in a customer-facing role is desirable.
- Must be eligible to live and work in the UK.
Responsibilities
- Handle incoming calls efficiently and pass messages to relevant persons.
- Assist guests with inquiries and provide information on local amenities.
Skills
Education
Job description
Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland's most iconic five-star luxury hotels and resorts in the home of golf.
Our 213-bedroom property is located on the outskirts of St Andrews, boasting two championship golf courses and award-winning spa and leisure facilities. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world-class experience for dining and leisure activities, right here on property.
Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.
Job DescriptionA rare opportunity has arisen for a Switchboard Operator to join our friendly Front Office Team here at Fairmont St Andrews on a casual basis.
This is a Full-Time role that requires shift work and weekend working.
A little more about the role:
- To ensure that all incoming calls are dealt with correctly and efficiently, and that all messages and enquiries are taken and passed on to the relevant persons.
- To assist with any guest enquiries wherever possible, and to give information on local amenities and hotel facilities.
- To ensure that all calls are answered within 3 rings, thus ensuring there is no lost business for the hotel.
- Pleasant, well spoken with good English.
- Educated to a reasonable standard.
- Experience in a customer-facing role is desirable.
- Must be eligible to live and work in the UK.
- Competitive hourly rate + Commission.
- Staff shuttle service to/from St Andrews.
- Complimentary staff canteen.
- 50% off dining in our Food and Beverage outlets.
- Employee rates for Spa treatments and green fees.
- Complimentary access to gym and pool services.
- Growth opportunities.
- On-the-job training.
- Regular social events.
AMRT1_UKCT
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