Swedish Speaking Customer Service for High-End Coffee Machines

Are you a coffee enthusiast? Be part of our team in Chania, Crete and inspire people to produce perfect food and beverage results in their own homes with ease.

At Teleperformance Greece, we are glad to be collaborating with an award-winning kitchen appliance brand, offering household equipment - from high-end espresso machines to food processors - designed to simplify consumers' daily lives, allowing them to "Master Every Moment".

If you are fond of smart kitchen devices, embracing all the innovative trends in coffee-making and food preparation, our team awaits you! You'll be working in our super modern offices in Chania, Crete.

Responsibilities:

1. Be the primary point of contact for customer requests, providing an enhanced customer experience.
2. Utilize multiple communication channels (phone, chat, and email) to provide daily support to everyday household gadget users.
3. Support English-speaking customers in the UK and Ireland, and any other customers that choose English as their desired support language.
4. Respond to customer inquiries about our client's new and existing products, facilitating their use.
5. Handle complaints - always in a graceful and professional manner.
6. Resolve issues as they arise - timely and efficiently.
7. Maintain solid customer relationships by handling questions and concerns with speed and professionalism.

What you will bring:

1. High level of fluency in Swedish.
2. Great knowledge of the English language (oral & written).
3. Work experience in a customer support role is a plus.
4. Exceptional communication & soft skills, as well as a problem-solving mentality.
5. Tech savviness & learning agility.
6. A genuine sense of ownership along with an unbreakable team spirit.
7. A positive attitude, empathy, and high work ethic.
8. Flexibility in adapting to a fast-paced environment.

What we offer:

1. Complete relocation support (flight ticket to Chania, Crete, pick-up & drop - both at no cost to you).
2. Free accommodation or extra accommodation bonus, throughout the entire employment period.
3. Competitive monthly salary + 2 extra salaries per year.
4. Refer-A-Friend: Bring your friends and receive great bonuses!
5. Health care benefits and numerous other discounts.
6. Consistent support for anything you may need along the way.
7. State-of-the-art premises - including an amazing activity room with a fully-equipped gym, table tennis table, and more.
8. Special events as well as community & social responsibility initiatives.
9. Free online Greek language courses.
10. Professional growth & development opportunities within a multicultural, safe and fun workplace.
11. Work for a Great Place to Work-Certified Company that fosters diversity.

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.