Survey Research Interviewer I- Sourcing Requisition

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Survey Research Interviewer I - Sourcing Requisition Job Number: 2024-47407
Category: Administrative Professional
Location: Shrewsbury, MA
Shift: Evening
Exempt/Non-Exempt: Non-Exempt
Business Unit: ForHealth Consulting
Department: ForHealth Consulting - Office of Survey Research - W400717
Job Type: Temporary
Num. Openings: 6
Post Date: Dec. 4, 2024

This requisition is being used as a sourcing tool and does not have an open vacancy. Your application to this req will add you to a pool of candidates for potential future openings.

Under the general direction of the Office of Survey Research Call Center Supervisor, the Survey Research Interviewer is responsible for conducting interviews via telephone by reading survey questions from a computer screen and entering the answers into the survey system.

Responsibilities include:

• Conduct interviews by telephone and accurately enter responses to survey questions into the survey system.
• Follow survey research procedures and guidelines to obtain high-quality information.
• Follow guidelines to persuade reluctant respondents to take the survey over the phone.
• Maintain confidentiality of respondent information according to HIPAA, University, and the Office of Survey Research guidelines.
• Participate in quality assurance processes for all tasks.
• Participate in on-the-job training and support other staff members as directed.
• Comply with established University and the Office of Survey Research policies and procedures.
• Perform other duties as required.

Minimum Qualifications:

• High School diploma or equivalent.
• 0-6 months prior experience necessary.
• Since this is remote work, must have a quiet space to work in with WiFi connectivity to maintain confidentiality of the survey information.
• Must be able to read, write, and speak fluently in English.
• Good typing skills.
• Must be available to work varying shifts, including evenings and weekends, as required.

Preferred Qualifications:

• 6-12 months call center experience.
• Bilingual proficiency (English and Spanish).

UMass Chan Medical School was among 23 companies that stood out as 2023 “DEI champions,” according to The Boston Globe.

Named a U.S. News & World Report “2023 BEST MEDICAL GRAD SCHOOL” for Primary Care and Research.