Survey Phone Interviewer Bilingual (English and Spanish)

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Survey Phone Interviewer Bilingual (English and Spanish) Job Number: 2024-47473
Category: Administrative Support
Location: Shrewsbury, MA
Shift: Rotation
Exempt/Non-Exempt: Non Exempt
Business Unit: ForHealth Consulting
Department: ForHealth Consulting - Office of Survey Research - W400717
Job Type: Perdiem
Salary Grade: 10
Union Code: Non Union Position-W00-Non Benefited
Num. Openings: 2
Post Date: Dec. 16, 2024

POSITION SUMMARY:

Under the general direction of the Office of Survey Research Call Center Supervisor, the Survey Research Interviewer is responsible for conducting interviews via telephone by reading survey questions from a computer screen and entering the answers into the survey system.

MAJOR RESPONSIBILITIES:

• Conduct interviews by telephone and accurately enter responses to survey questions into the survey system.
• Follow survey research procedures and guidelines to obtain high quality information.
• Persuade reluctant respondents to take the survey over the phone.
• Maintain confidentiality of respondent information according to HIPAA, University, and the Office of Survey Research guidelines.
• Participate in quality assurance processes for all tasks.
• Participate in on-the-job training and support of other staff members as directed.
• Comply with established University and the Office of Survey Research policies and procedures.
• Perform other duties as required.

REQUIRED QUALIFICATIONS:

• High School diploma or equivalent.
• 0-6 months prior experience necessary.
• Must have a quiet workspace with WiFi connectivity to maintain confidentiality of survey information.
• Fluency in reading, writing, and speaking in English.
• Bilingual proficiency (English and Spanish).
• Good typing skills.
• Availability to work varying shifts, including evenings and weekends, as required.