Survey and Data Operations Specialist

Live Nation Entertainment; London; On-site; GBP 30,000 - 50,000

Job description

Job Summary:

Company: Live Nation

Department: Marketing & Creative Solutions, UK Marketing Partnerships

Location: Farringdon, London

Reports to: Research & Insight Senior Manager

Working Hours: Full time

Job Type: Fixed term contract, 6 months

Role Description

Live Nation UK’s Marketing Partnerships Division seeks a detail-oriented and highly organised individual to join our Marketing & Creative Solutions team as a Survey & Data Operations Specialist. In this role, you will be responsible for managing survey operations and data processes, ensuring accuracy and delivering timely updates in a fast-paced, agile environment.

As a Survey & Data Operations Specialist, you will be responsible for survey scripting, implementing updates and ensuring a seamless execution of data collection processes. You will also manage data processing, analysis, transformation and integration; consolidating large and complex datasets into easy-to-use outputs such as Excel dashboards or interactive platforms like Tableau. Additionally, you will provide support to the Research & Insights team, coordinate with various stakeholders and manage multiple requests simultaneously.

The ideal candidate has strong project management skills, the ability to manage multiple priorities and thrives in a fast-paced environment. You should be comfortable working in an agile way and adapting quickly to changing priorities. Proficiency in survey tools, data processing, dashboard creation and MS Office Suite are essential for success in this role.

This is an excellent role for someone looking to deepen their expertise in survey programming, data processing and research methodologies while working in an exciting live music business environment. If you’re passionate about data and live music, this role offers the perfect opportunity to combine both.

What it’s like to work in the Team

Live Nation UK Marketing Partnerships architects, sells and manages the company’s national corporate sponsorship programmes with the world’s most recognisable brands. It’s an exciting, fast-paced team that collaborates with all facets of Live Nation’s business including festivals, venues, touring, ticketing, artists, content, media, promotions, and concert production.

The Marketing & Creative Solutions team, our in-house strategy and creative experts, work in tandem with the sales team to form strategy, big ideas and business solutions for brands. Through needs analysis, fan insights, exhaustive research of the client and their audience, as well as internal ideation sessions, the team ultimately craft a strategic music marketing platform designed to solve brand’s business objectives and KPIs. The programme concept is transformed into a visually stunning creative presentation highlighting Live Nation’s arsenal of assets. No cookie cutter concepts, no copy and paste, just inspiring and fresh ideas alongside innovative vision designed to maximise brand reach and engagement through the power of live.

What we can offer you

Live Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.

Who you are

You are an organised, analytical and highly motivated individual looking to work in a fast-paced and creative environment. You embrace the opportunity to work in a team that consistently delivers excellence whilst continuing to innovate and grow. If you enjoy working in an environment that is diverse, creative and challenging please read on!

Competencies / Skills / Knowledge / Experience

• Experience in survey scripting and data operations (agency or client-side).
• Proficiency in survey tools (e.g. Qualtrics, Decipher, Survey Monkey).
• Proficiency in data manipulation software (e.g. SPSS, Q).
• Strong data management and analytical skills, with the ability to process and interpret complex datasets.
• Proficiency in data visualisation platforms (e.g. Tableau, Power BI).
• Experience consolidating large datasets into user friendly dashboards and reports.
• Advanced Excel skills, including data manipulation, pivot tables and reporting.
• Strong attention to detail.
• Highly organised and professional, capable of meeting strict deadlines.
• Experience managing multiple tasks and priorities simultaneously in a fast-paced environment.
• Strong problem-solving skills and the ability to adapt to changing requirements.
• Good written and verbal communication skills.
• Confident interpersonal skills.
• Knowledge of data governance, GDPR and Market Research Society Code of Conduct.

Desired

• Familiarity with data processing techniques and workflow automation.
• Familiarity with SQL.
• Understanding of survey methodologies, questionnaire design, and fieldwork processes.
• Interest and knowledge in music, popular culture, brands, and marketing.

Behaviours

The following attributes determine how the role will be carried out and are required to be a success

• Self-motivated and able to work on own initiative.
• Highly effective at managing multiple projects simultaneously.
• Adaptable and fast learner.
• Excellent team player who is proactive and engaged.

What the role includes

• Survey scripting, proof-reading and testing to ensure accuracy and engaging look and feel.
• Implementing updates to surveys and troubleshooting any technical issues.
• Ensuring data quality by reviewing survey responses and flagging inconsistencies.
• Updating and maintaining project documentation, including timelines and survey change logs.
• Preparing and processing data for reporting and analysis, ensuring accuracy and usability.
• Building and updating dashboards (e.g. Excel, Tableau, Power BI) to visualise insights effectively.
• Coordinating with internal team to ensure seamless data collection and reporting process.

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.

The Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com

APPLICATION DEADLINE: Monday 31st March 2025. We reserve the right to close applications at any time so encourage early application where possible.

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