Supportive Care Coordinator

NHS; Blackburn; On-site; GBP 27,000; Full time

Job description

An exciting opportunity has arisen as part of ongoing service development for a motivated individual with well-developed organisational and communication/interpersonal skills to join our Supportive Care Team coordinating support in the community for individuals with life limiting illness.

You will be responsible for the efficient and effective coordination of responsive, individualised supportive palliative care for patients and those important to them. You will be a key player in ensuring coordinated care is in the right place at the right time for each patient and their family including at the end of a person's life so helping to prevent avoidable admissions and facilitate discharge from hospice or hospital.

Working closely with the team leader and colleagues within our Single Point of Access service you will liaise with both specialist palliative care services within the hospice and external agencies ensuring provision of community/fast track care including District Nurses, Marie Curie, Domiciliary Care Agencies and Continuing Health Care creating bespoke packages designed for each individual. There will also be elements of face to face contacts with patients to support responsive admission avoidance intervention and the review of ongoing care provision.

Main duties of the job

Whilst a minimum of an NVQ Level 3 (or equivalent) in Health and Social care is required we are just as interested in your experience coordinating and reviewing service needs to deliver care for individuals with life limiting disease and disability.

Are you a person who is understanding and sensitive to the needs of individuals and those important to them requiring palliative care? Have you a well-developed, non-judgemental professional approach to customer care with the ability to deal with conflict and often distressing situations? Can you work alone whilst also share a sense of pride and achievement in the work you do with team colleagues? If so this role may be exactly what you are looking for.

About us

East Lancashire Hospice is a registered charity, founded in 1984. We support and care for patients with a life limiting illness, their families and others close to them. We provide this in a number of ways; at the hospice and in people's own homes across our community of Blackburn, Darwen, Hyndburn and the Ribble Valley.

With approximately 120 employees and over 250 volunteers, our people are our biggest asset whom we value tremendously. Our services to the local community would not be possible without our motivated and caring workforce who always strive to deliver excellence in all that they do. The hospice is a unique and special place, kindness and compassion are qualities that run throughout the hospice and our people truly believe in what we do.

Job responsibilities

KEY PERFORMANCE AREAS

1. Develop a detailed understanding of East Lancashire Hospice Community Model, knowing the different options and levels of provision available to provide supportive palliative care in our community including that delivered by other organisations in order to maximise available support for patients and their families.
2. Utilise outstanding organisational skills to develop, implement and maintain robust systems and processes necessary for the effective coordination of supportive palliative care.
3. Respond creatively and pro-actively to requests for supportive palliative care following assessment by qualified members of the clinical team, recognising the individuals preferences and choices, including their preferred place of care.
4. Demonstrate excellent communication skills to engage with patients and their families, both face to face and by telephone, to plan a suitable package of supportive palliative care in line with the initial clinical assessment and the person's changing needs and circumstances.
5. Contribute to patient review meetings feeding back on the supportive palliative care provided and its reported impact.
6. Maintain the provision of supportive palliative care to a caseload of patients and those important to them, liaising with named workers to coordinate support visits, conduct scheduled reviews and provide crisis intervention.
7. Produce rosters for supportive care staff and volunteers and organise allocation of support visits taking into account the needs of patients and their families, location, continuity of care and skill mix.
8. Establish and maintain effective communication with hospice supportive care staff and volunteers to highlight any changes in needs, circumstances or risks and adjust the provision of support accordingly.
9. Provide timely feedback on any changes noted or communicated in a person's condition or circumstances taking account of the potential need for adjustments in service provision.
10. Utilise electronic clinical records systems including EMIS and PAS, to record support provided, progress and produce reports on contacts, impact and outcomes to demonstrate the effectiveness of supportive palliative care provision.
11. Conduct dynamic environmental risk assessment where there is an urgent need for unplanned responsive intervention for example to support early discharge.
12. Answer calls via the ELH response line, recognising when escalation of the call to a qualified member of the team is required.
13. Contribute to the recruitment, induction, training and support of volunteers providing supportive palliative care in the community.
14. Contribute to audit and monitoring of the provision of supportive care obtaining feedback from patients and their families, staff and volunteers identifying good practice, areas for improvement and potential solutions to problems in order to improve service provision.
15. Promote the work of the community team and wider hospice services throughout our community.

Person Specification

Qualifications

• Please see the attached person specification.

Experience

• Please see the attached person specification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£26,247 a year Pro Rata: £16,798.08 (24 Hours)