Supporter Experience Team Leader

St. Gemma's Hospice; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job description

Join Our Team: Supporter Experience Team Leader at St Gemma’s Hospice

Are you ready to lead a passionate, dedicated team making a real difference? We have an incredible opportunity for a Supporter Experience Team Leader to join St Gemma’s Hospice, one of Yorkshire's leading and most loved hospices. This is your chance to help us provide exceptional care and support to our generous donors and supporters, all while leading a dynamic team on a mission to make an impact.

Responsibilities:

1. Ensure donors feel appreciated and valued.
2. Work closely with the Fundraising Team to ensure donations are processed smoothly.
3. Maintain accurate supporter details in our fundraising database.
4. Oversee the brand-new Supporter Hub, providing expert guidance to visitors.

Qualifications:

If you’re someone with a background in supporter experience or customer service, and you’re passionate about making a positive impact, this is the role for you. Your leadership and dedication will help us create lasting connections with our supporters, ensuring they receive the very best in recognition and care as we continue to serve the people of Leeds and their families during some of their toughest moments.

Ready to make a difference?

Get in touch with Maggie Morris, Supporter Experience Manager, to discuss this exciting opportunity further on 0113 218 5555.

Closing date: 31st March 2025
Interviews: Provisionally scheduled for Thursday 10th April 2025

We encourage early applications and reserve the right to invite candidates to interview prior to the closing date and/or close this advertisement prior to the closing date if a sufficient number of applications are received.

St Gemma’s Hospice is a Leeds-based charity providing expert care and support for local people with life-limiting and terminal illnesses. We offer care to patients and their carers in the Hospice’s In-Patient Unit, through the St Gemma’s community team, and via our day services, which include a Day Hospice and Out-Patient Department.

St Gemma’s welcomes and provides care to everyone regardless of people’s age, gender, disability, race, religion, sexual orientation or diagnosis. Our care is always completely free of charge.

St Gemma’s is the largest hospice in Yorkshire and one of the largest in the UK.