Supporter Engagement Manager -Hybrid

Looking for a hybrid role with a fantastic charity?

Are you a Supporter Engagement, Community Engagement or Supporter Relations Manager looking for your next move?

This role offers a great work-life balance and a 34.5-hour working week! If you excel at building relationships and delivering outstanding supporter experiences, read on….

In this role

You’ll lead the Supporter Engagement team, ensuring supporters and stakeholders have the best possible experience with the charity. From ensuring donations and enquiries are processed efficiently to coordinating responses to supporter comments and complaints, you’ll be at the heart of delivering exceptional customer care. This will be done through managing and motivating your team, ensuring efficiency, streamlining processes and overseeing KPI’s.

You'll also oversee the development and delivery of the community fundraising programme, working to grow engagement and income through exciting campaigns, events, and supporter relationships.

Important Stuff

• Salary: Circa £40k (12-month maternity cover)
• Location: Central London 2 days WFH 3 days
• Hours: 34.5 hours per week
• Benefits: 33 days annual leave, Company pension with a 10% employer contribution, Life insurance and income protection, and more!

To Apply

If you’re serious about delivering world-class supporter engagement, and have a knack for community fundraising, that’s a good start! You’ll also need to have:

• Experience managing all supporter touchpoints both inside and outside of a charity
• Managing & developing staff, including shift rotas, schedules & performance
• Overseeing & being involved in community fundraising activities and events

Take the next step in your career—apply today.