Supporter Care and Admin Officer

Contract Type: Permanent Full time
Salary: From £30,075 to £33,416 per annum. It is their policy to start new employees at the beginning of their pay band.
Location: Belfast

Closing Date: 4 April 2025

Our client is seeking a Supporter Care and Admin Officer to join the team in the Belfast office.

About The Organisation

For over 50 years, they have been working to make its vision a reality. Today, a global team of over 3,900 highly skilled and dedicated professionals work with more than 30 million people living in the most difficult situations across 25 of the world’s poorest countries. Often these are humanitarian crises arising because of people fleeing conflict or natural disasters, increasingly related to climate change. In these settings, our client works to rebuild lives, livelihoods and communities.

The global organisation was founded in 1968 in response to the devastating famine in war-torn Biafra. In 2004, the UK operation was formally established, with an office in Belfast and a base in London. They are an integral part of the organisation and operate as its subsidiary, playing a vital role by providing funding, advocacy and technical assistance, as well as by raising awareness of its work and the voices and stories of those it supports.

Equality, diversity and inclusion:

Our client is deeply committed to addressing inequality. Not only would they like to see greater representation of people from diverse groups within their office, they want to ensure that all staff and board members, regardless of identity and background, are welcomed, respected for who they are, and supported to thrive. This is fundamental to their core value of equality. They are taking a strategic approach to workplace equality, diversity and inclusion, in order to ensure coherence and co-ordination in addressing barriers and changing practices to address inequality in the workplace. Their objectives include:

1. Developing an inclusive and welcoming culture in which people from all backgrounds feel valued, respected and heard.
2. Increasing diversity within their workforce and senior leadership.
3. Empowering every staff member to act as a leader on equality.
4. Creating fairer outcomes for staff (particularly in relation to progression, experience and pay).

About the Role

They are seeking an organised, proactive, and resourceful Supporter Care and Admin Officer to support the UK Supporter Manager in ensuring the smooth day-to-day running of the function, as well as the provision of excellent supporter services. The role will also ensure the efficient operations and facilities management of their Northern Ireland (NI) office, providing ad hoc administrative support to the NI Director, as well as facilities and admin support to the NI retail function when required. The successful candidate will play a pivotal role in fostering a collaborative and well-organised office environment, enabling the NI team to effectively develop and grow as a regional team.

About You

They are looking for an experienced and highly organised Supporter Care and Admin Officer to join their team in the Belfast office. The ideal candidate will have a background in supporter care, customer service, or donor relations and proven ability to handle inquiries professionally. You will have experience with financial administration e.g. petty cash, expense processing, purchase orders and have excellent attention to detail along with problem-solving skills. You will have a strong commitment to the values of an international development charity, including diversity, equality, and inclusion and the ability to handle confidential information with discretion. This role requires adaptability, effective communication, and the ability to work both independently and as part of a team in a fast-paced environment. If you are proactive, resourceful, and ready for a varied role, they would love to hear from you!

Benefits

1. 25 days’ annual leave, pro-rated for part-time employees.
2. Office closure between Christmas Day and New Year’s Day.
3. Annual leave purchase scheme.
4. Enhanced parental leave pay.
5. Stakeholder pension.
6. Season ticket loan.
7. Cycle scheme.
8. Life assurance.
9. Access to Employee Assistance Programme (EAP).

How to apply:

Please complete your application form by the 4th April 2025. Interviews are scheduled to take place on 16th April 2025.

All candidates who are short-listed for an interview will be notified via email after the application deadline.

Candidates must be legally entitled to work in the UK at the time of application.

This position has been designated by our client as a role that requires pre-employment/compliance checks. This includes a criminal record self-declaration form and a basic AccessNI check.

Equal opportunity

They are committed to diversity, equity and inclusion. It encourages applications from candidates of all backgrounds and experiences.