Support Team Administrator

Kelly Rail; Nuneaton; On-site; GBP 20,000 - 30,000; Full time

Job description

Kelly Group have an exciting opportunity for the very best talent and we are looking to recruit an Administrator within our Welfare and Support Team.

This role is based in Rothwell, Leeds.

Responsibilities:

• Receive inbound calls from field operatives.
• Listen to engineer personal issues, pay queries and general wellbeing.
• Investigate and escalate queries to relevant management team.
• Feedback to the engineer in a timely manner and ensure the issue is resolved.
• Outbound calling for wellbeing check and monitor the engineer journey.

Qualifications:

• Admin experience preferred but not essential.
• Organisation: Well organised, plans ahead and highlights problems in advance; should be methodical and meticulous to keep records; an ability to work under pressure.
• Interpersonal: Excellent interpersonal skills and ability to deal with conflict.
• Teamwork: Able to collaborate with others and contribute as part of a high-performance team in order to achieve a common goal, as opposed to working independently or competitively.
• Communication: Excellent communication skills, both written and verbal.
• Initiative: Able to see the ‘bigger picture’ and to realise the implications of one’s actions; possessing a proactive approach and attitude to one’s duties; sees tasks through to completion.

What’s on offer for successful candidates?

• Competitive PAYE Salary
• 20 days’ holiday plus statutory bank holidays
• Company Pension scheme
• Cycle to work scheme
• Excellent career progression opportunities
• Full training will be given to the right candidate.
• Employee discount scheme

About Kelly Group:

Established in 1985 to support the emerging UK cable television market, Kelly Group has diversified to meet the needs of our clients. With over 35 years’ experience and customer service at the heart of our business, Kelly Group is renowned for building networks in collaboration with several major leading telecommunication service providers, delivering innovative multi-functional solutions - connecting people globally.

Working across several industries including telecommunications, rail, metro, highways and fleet, Kelly Group operate nationally with 40+ operational centres and deliver a full suite of services. From the initial planning, design, notification through to installation, final commissioning and maintenance of networks, Kelly Group deliver a ‘one-stop solution’ to meet the needs of our clients and delight their customers.

As a service provider, our workforce is our extended family, which is why we invest in their safety, training, careers, welfare, vehicles and tools they need to deliver excellence. With a workforce of circa 3500, 40+ national operational centres, 4 training hubs and a fleet of over 2500 vehicles, Kelly Group are committed to developing an excellent team, a fair culture and a safe working environment.

The Kelly Group is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships.

If you feel you have the required experience and want to further your career with a long standing communications contractor, please apply.