Support Services Manager

Support Services Manager- Chase Farm Hospital

• £40000 per annum
• 40 Hours Per week
• 5 days over 7 weekends may be required

We are a leading provider of healthcare support services, committed to delivering excellence in hospital operations. We are seeking a dynamic and experienced Senior Services Manager / Operations Manager to oversee the leadership of multiple essential services. This role is crucial in ensuring high standards in cleaning, catering, retail, security, and portering.

This role is predominantly site-based, with a generalised working week of Monday to Friday; however, flexibility to work weekends and bank holidays may be required.

This person will report directly to the General Manager, and this role also serves as their key deputy, ensuring the smooth and efficient operation of all services.

Key Responsibilities:

• Managing and overseeing cleaning, catering, retail, portering, pest, and security services.
• Ensuring service excellence, regulatory compliance, and operational efficiency across all sites.
• Ensuring continuous improvement in service delivery is maintained, delivered, and increased.
• Managing budgets and supplier relationships effectively.
• Leading and motivating diverse teams to achieve high performance and customer satisfaction.
• Liaising with hospital management and teams as required.
• Ensuring compliance with health and safety regulations and industry standards.

About You:

• Proven experience in managing hospital support services.
• Strong leadership and operational management skills.
• Knowledge of healthcare regulations and compliance requirements.
• Ability to manage budgets, contracts, and supplier relationships effectively.
• Excellent problem-solving and decision-making abilities.
• Strong communication and stakeholder management skills.
• Ability to work under pressure in a fast-paced healthcare environment.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme.
• Grow your career with our Career Pathways and MyLearning programmes.
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits.
• Exclusive travel discounts with TUI, Expedia, Booking.com, and many more.
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons, and many more.
• Up to 44% off cinema tickets to enjoy your favourite blockbuster.
• Receive cash rewards every time you spend and use them on a wide range of brands.
• Unwind with us with free wellness, mindfulness, and exercise classes.
• You can share all discounts and offers with your friends and families.

About Us:

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security, and reception, at over 130 NHS Trusts and private hospitals.

Job Reference: com/1703/41805009/52718938/R/STC #Medirest

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!