Support Services Administration HMP Stocken (Ref:4361)

HM Prison and Probation Service; Stretton; On-site; GBP 24,000; Full time

Job description

This position is based at HM PRISON STOCKEN OKHAM, LE15 7RD

Job Summary

Please refer to Job Description

Job Description
Overview of the job

This is an administrative job in an establishment.

Summary

The job holder will provide administrative support within the Business Hub including switchboard duties, post distribution, filing, photocopying and typing (if qualified typist).

This is a non-operational job with no line management responsibilities.

Responsibilities, Activities And Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

• Operate the switchboard appropriately by identifying the caller’s needs ensuring all messages are communicated to the appropriate parties.
• Receive, open, distribute and monitor all prisoner mail on a daily basis in line with local and national policies and make sure it is kept securely at all times.
• Receive/distribute all incoming staff mail in a timely manner and coordinate the sending out of prisoner and staff mail.
• Send, collect and distribute faxes to appropriate staff.
• Forward any mail on to establishments for prisoners who have transferred.
• Make sure investigation and hearing tapes are transcribed in an efficient and accurate manner (if qualified typist).
• Provide copy typing provision when required (if qualified typist).
• Keep securely copies of all documentation, either in hard copy or electronic form.
• Process Chaplaincy paperwork including prisoner applications and arranging visits.
• Act as contact point for communications, prioritise and distribute to the appropriate person or relevant department in establishment.
• Undertake administrative tasks including:
• Provide administrative assistance in area of work.
• Maintain accurate filing system for area of work.
• Respond to queries relating to area of work, redirecting where required.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.

An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.

Person specification

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Managing a Quality Service

Benefits

Alongside your salary of £23,200, HM Prison & Probation Service contributes £6,721 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours and Strengths.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Nationality requirements

This Job Is Broadly Open To The Following Groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Contact point for applicants

Job Contact:

• Name: SSCL Recruitment Enquiries Team
• Email: [e-mail]
• Telephone: [phone]

Further information can be found on the Civil Service Commission’s Recruitment Principles and other relevant links.