Support Secretary - Cardiology Department

Support Secretary - Cardiology Department

Liverpool University Hospitals NHS Foundation Trust

An exciting opportunity has arisen due to the development of the services within Cardio-Respiratory Department and we are looking to appoint an enthusiastic, self-motivated individual with a commitment to excellent patient care, to provide a comprehensive administrative support service to the Cardio-Respiratory Team on our Aintree site.

The post holders should have knowledge of IT packages and sound keyboard skills for data entry, with fast, accurate audio typing skills and medical terminology. RSA/OCR typing qualification or relevant experience is essential. Training will be given where necessary for internal IT systems but knowledge of outpatient systems would be beneficial. Previous experience of working within an NHS clerical environment would be an advantage.

Part of the role will be utilized to support Clinical Governance meetings in Cardiology and Respiratory linking in with the Office Manager in each area, chasing up feedback and updates from the areas and support services along with taking minutes at the meetings and disseminating them.

The successful candidate would also be expected to support the sleep laboratory part of the week with appointments, adding referrals and waiting list entries as well as supporting patients, GPs and other hospital trusts with queries relating to their sleep pathway.

Main duties of the job

The Support Secretary provides a comprehensive typing support service to the Care Group, in accordance with specialty requirements and will be expected to demonstrate the following:

1. A comprehensive knowledge of all aspects of the specialty team role and the range of services provided.
2. The application of knowledge regarding patient administration systems, Microsoft office products and digital dictation systems for the purpose of clinical correspondence administration.
3. Discernment in all aspects of the typing support role, exercising independent judgement and initiative, as appropriate.
4. Effective communication skills when dealing with external and internal clinical stakeholders and exercising tact, sensitivity and discretion when dealing with patients and their relatives.
5. Evidence of team working, cross covering colleagues and acting as mentor to new staff.

About us

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Job responsibilities

1. Audio transcription of clinical letters
2. Receiving and action of new referrals
3. Making appointments, clinic outcomes
4. Providing telephone cover for the service
5. Direct point of contact for patients and other service users
6. Assist specialty secretaries with their workload as directed

Person Specification

Qualifications

• NVQ 3 or equivalent in relevant area

Experience

• Previous clerical experience
• Previous NHS experience

Knowledge

• Knowledge of the NHS - ipm, ICE, Choose and Book systems

Skills

• Good communication and organisational skills
• Able to maintain confidentiality
• Able to work on own initiative and as part of a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.