Support Office Building Manager

Pets at Home; Greater Manchester, Cheadle; On-site; GBP 60,000 - 80,000; Full time

Job description

About the Role

As Support Office Building Lead, you will oversee the operational Facilities Management across three support offices in Handforth, ensuring all activities align with our company values, relevant legislation, and our broader Facilities Management strategy.

The role encompasses asset lifecycle expenditure (Capex) and operational expenditure (Opex) budgets for presentation and approval. Additionally, the support office lead will manage space utilisation, ensure compliance with the Construction (Design and Management) (CDM) regulations, oversee safe systems of work and apply company policies consistently across operations.

A critical aspect of this role is effective communication and relationship management with both internal and external stakeholders. Strong people management and negotiation skills are essential, alongside the ability to solve problems, influence decisions and efficiently launch new services.

You will also be leading and managing a team comprising five direct reports and maintaining high standards of service delivery in accordance with established SLAs.

Key Responsibilities – What you’ll be doing

Contractor Management

• Oversee support office contractors, ensuring performance is managed through established and implemented KPIs.
• Monitor contractor compliance with company values, health and safety standards, risk management protocols, and financial criteria.
• Develop and lead new trials with contractors, focusing on projects, space utilisation, services and supplies.
• Network and build relationships with industry leaders to identify opportunities for service improvement and innovation.

Budget

• Ensure budgets are delivered in line with the agreed Facilities allocation.
• Lead discussions on budget performance during period finance review and FM Meetings with stakeholders, providing updates on saving opportunities, risk mitigation and reforecasting needs.
• Manage team invoice processing to ensure contractors are paid within SLA requirements while identifying savings opportunities related to non-achieved service KPIs.

Risk Management

• Ensure the support office complies with current legislation and regulatory requirements.
• Manage audits of contractor services to ensure safe systems of work are followed and appropriate permit management is in place.
• Regularly review contractor RAMS (Risk assessments and method statements) to ensure risks are identified and mitigated where possible.
• Oversee Health and Safety inspections and action plans, ensuring compliance and maintaining accurate documentation.
• Demonstrate a strong commitment to customer service by ensuring that building operations are responsive to the needs of colleagues and visitors, that they are well maintained and continue to be a welcoming environment.
• Conduct regular Compliance, Health and Safety and Security audits.

People Management

• Conduct regular performance reviews including quarterly appraisals.
• Lead monthly team meetings and Team brief sessions as needed.
• Identify and implement opportunities for skill development and career growth.

About You – What you’ll bring to the Role

Previous experience in the following:

• NEBOSH
• Facilities Management
• Risk and budget management
• Health & Safety Legislation
• Contract & Project Management
• Building Services
• People Management

Desirable

• IOSH Managing Safely
• IOSH Working Safely
• IWFM

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you.