Support Medical Secretary

University Hospital of North Midlands NHS Trust

Band: A & C Band 3

Location: Royal Stoke University Hospital, UHNM

Hours: 35 hours per week

An exciting opportunity has arisen within the Trauma & Orthopaedic Directorate's Spinal Administration Team.

The post holder is required to support the Medical Secretary Team Leader in the delivery of a comprehensive administrative service to a specialty team. This will involve inpatient waiting list management for a specialty, in accordance with the Patient Access Policy, communicating appointment and admission related information to patients and carers, and typing correspondence and/or transcribing and typing up of minutes as appropriate.

Main duties of the job

The post holder will take direction from the Medical Secretary Team Leader and Operational Services Manager for the day-to-day running of the service. The post holder will have work delegated to them by the Medical Secretary Team Leader and will be responsible for their own time management, prioritising their workload to ensure that clinical letters are accurately typed in chronological order/clinical priority. The post holder will need to be able to work well under pressure and concentrate in a busy work environment.

Will be required to support the Medical Secretary Team Leader and specialty team in the delivery of inpatient waiting list management, taking into account application of national RTT rules and assisting in the appropriate utilisation of theatres.

Will be responsible for sorting and distributing incoming/outgoing information in a timely manner and ensuring that patients' notes are requested and provided promptly. The post holder will liaise with the medical team and appointments department to arrange, cancel, or alter clinical commitments to contribute to the smooth running of the department.

Will be responsible for communicating information, both written and verbal, with patients, staff, and carers requiring tact and diplomacy. The post holder will also be responsible for handling telephone and other communications with sensitivity and confidentiality, using personal judgement and acquired knowledge to assess each situation and deal with it accordingly.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we serve around three million people and are highly regarded for our facilities, teaching, and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM, and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM creates and encourages a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return, we ask all of our employees to make a commitment to the values, co-created by our staff, patients, and carers, that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust, we know that investing in, supporting, and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Job responsibilities

Please refer to the detailed job description.

The post holder is required to support the Medical Secretary Team Leader in the delivery of a comprehensive administrative service to a specialty team. This will involve inpatient waiting list management for a specialty, in accordance with the Patient Access Policy, communicating appointment and admission related information to patients and carers, and typing correspondence and/or transcribing and typing up of minutes as appropriate. Working at the County Hospital site may also be required at times.

Person Specification

• Good General Education to include GCSE English or equivalent
• Word processing or equivalent experience
• Secretarial/clerical background
• Knowledge of Microsoft Office Packages
• Good communication skills
• Ability to work in a demanding, pressurised environment
• Team player
• Previous experience working in a Healthcare environment
• Knowledge of medical terminology
• Knowledge of the Hospital EPR Systems
• Able to use own initiative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.