Support Manager Home Care

Domiciliary Support Manager

Kingsley Healthcare isn't just a care home group but a provider of Home Care as well as Live in care. We are a family where our passionate individuals are changing lives every day. Winners of the 2024 Health Investors Residential Elderly Care Provider of the Year, we are ranked among the top 20 large UK care home groups (carehome.co.uk) for our exceptional care, and proudly support over 1,500 residents to live in a safe, welcoming and nurturing environment as well as 200 clients whom we support to remain independent in their own homes.

We are proud to be ranked No.1 in the UK for our commitment to wellbeing at work (Indeed's Better Work Awards 2023) and our sector-leading 4.7 Glassdoor rating. We are also a Real Living Wage employer, ensuring that we reward and value dedication.

We welcome passionate individuals who want to make a difference to our growing family which puts our people and our clients first.

About the role

As a Support Manager for Kingsley Home Care, your primary responsibility is to provide effective management and leadership support to our established Home Care Branches along with working on and opening the new planned branches within the Eastern Region as well as Nationally.

You will be responsible for ensuring the delivery of high-quality Home Care services, maintaining compliance with regulatory standards, and driving operational excellence across the allocated area under your supervision. This role requires extensive knowledge of Home Care operations, strong leadership skills, and the ability to work autonomously.

Your leadership, support, and mentoring will be instrumental in driving the success of the current branches and aligning its operations with the Kingsley Home Care vision and values. You will also play a key role in the setting up of planned new branches regionally. Supervisions will be part of your job role.

Reports to: Chief Operations Officer

Key duties and responsibilities

1. Work alongside the wider Home Care team in opening new planned branches across the Eastern Region and Nationally. Provide effective leadership and management, including recruiting the appropriate people for key roles and ensuring they are trained to complete their role. Foster a positive and inclusive work culture that aligns with Kingsley's vision and values.
2. Recruit, train, and mentor Home Care managers and staff, fostering a positive and supportive work environment.
3. Monitor and manage the financial and business performance of the home care, including budgeting, financial reporting, and business development. Identify areas of improvement and implement strategies to achieve financial targets.
4. Ensure that the home care is compliant with all applicable laws, regulations, and industry standards. Implement action plans to maintain compliance and manage risks.
5. Maintain and enhance the quality of care and environment provided to our clients. Monitor and evaluate care delivery processes and outcomes, and implement improvements as needed.
6. Build and maintain positive relationships with clients, staff, and external stakeholders, including regulatory agencies, to ensure effective communication and collaboration. Address and resolve any concerns or issues in a timely and satisfactory manner.

Skills and attributes

• Proven managerial experience in Home Care with a focus on motivating teams for exceptional service.
• Excellent communicator adept at engaging diverse stakeholders.
• Strong grasp of CQC regulations, prioritising client satisfaction and compliance.
• Skilled in budget management, ensuring quality service delivery within financial constraints.
• Thrives under pressure, adept at multitasking and meeting deadlines autonomously.
• Experienced (at least 2 years) in home care management, with a keen understanding of industry regulations.
• Inspirational leader with a talent for fostering teamwork and motivation.
• Effective relationship builder with a commitment to quality care for clients.

Education and qualification

At least two years experience as a Registered Home Care Manager.

Level 5 in Health & Social Care (or equivalent).

Basic training required to fulfil the role.

What will you gain?

An opportunity to work with a leading healthcare provider supporting home care managers whilst working with the wider team to register, set up and open planned branches.

The opportunity to develop on current skills.