Support Engineer, Support Analyst, 1St/2Nd Line, Windows, COR7081

Support Engineer, Support Analyst, 1st/2nd Line, Windows, COR7081

My client, a pioneering Oxfordshire based organisation, is in urgent need of a 1st/2nd Line Support Engineer / Support Analyst to join their team at an exciting time. This position would suit an energetic, enthusiastic, technically curious Support Analyst / Support Engineer, with strong troubleshooting and problem-solving skills, coupled with a “can-do” attitude!

Joining the company in their Oxfordshire based site, the Support Engineer / Support Analyst will take on a newly created position, a standalone role supporting approximately 70 users. Working with the support of an outsourced support company, the Support Analyst / Support Engineer will be the first port of call for all users, covering 1st and 2nd line issues - predominantly desktop - whilst also setting up new users, managing licences, purchasing equipment, and getting involved in some interesting and varied project work.

The Company

The Support Engineer will be joining a pioneering organisation, who deliver cloud-based technology used across multiple industries by an impressive client list. The company has grown substantially over the last few years and are set to grow even further, looking for a passionate Support Analyst to support their expansion.

Benefits

1. 25 days holiday
2. Flexible working, including remote
3. Onsite parking

What's required of the Support Engineer?

While the ability to work autonomously to provide a highly-personable and effective service is key, the Support Analyst / Support Engineer should have the following:

1. Solid 1st and ideally 2nd line Desktop Support experience
2. Microsoft 365, Windows 10; any experience with Cloud (AWS) would really set your application apart!
3. Experience of setting up and supporting new starters
4. Any experience of working with an MSP/3rd party support provider would be an advantage

What Next?

If you have any questions or would simply welcome a chat about this Support Engineer, Support Analyst position and company, just call me or drop me an email, as I'd love to hear from you! If, though, you think this role could be right for you and you'd like to learn more, then please apply now.

Support Engineer, Support Analyst, 1st/2nd Line, Windows

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