Support Engineer III, Amazon Music

Amazon; London; On-site; GBP 35,000 - 65,000; Full time

Job description

Amazon Music
Imagine being a part of an agile team where your ideas have the potential to reach millions. Picture working on consumer-facing products, where every single team member is a critical voice in the decision-making process. Envision being able to leverage the resources of a Fortune-500 company within the atmosphere of a start-up. Welcome to Amazon Music, where ideas are born and come to life.
Everyone on our team has a meaningful impact on product features, new directions in music streaming, and customer engagement. We are looking for new team members across a variety of job functions including software engineering/development, marketing, design, ops, and more. Come join us as we continue to make history by launching exciting new projects.
Our team is focused on building a personalized, curated, and seamless music experience. We want to help our customers discover up-and-coming artists, while also having access to their favorite established musicians. We build systems that are distributed on a large scale, spanning our music apps, web player, and voice-forward audio engagement on mobile and Amazon Echo devices, powered by Alexa to support our customer base. Amazon Music offerings are available in countries around the world and our applications support our mission of delivering music to customers in new and exciting ways that enhance their day-to-day lives.
Come innovate with the Amazon Music team!

Some of the key job functions

1. Play a lead role in onboarding the technical and operational tasks from Engineering team to Support team.
2. Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services.
3. Work on operations and maintenance driven coding projects, primarily in Java, Perl, or shell scripts, and AWS technologies.
4. Software deployment support in staging and production environments.
5. Develop tools to aid operations and maintenance.
6. System and Support status reporting.
7. Ownership of two or more Digital products or components.
8. Customer notification and workflow coordination and follow-up to maintain service level agreements.

BASIC QUALIFICATIONS

1. 2+ years of software development, or 2+ years of technical support experience.
2. Experience troubleshooting and debugging technical systems.
3. Experience in Unix.
4. Experience scripting in modern programming languages.

PREFERRED QUALIFICATIONS

1. Knowledge of web services, distributed systems, and web application development.
2. Experience troubleshooting & maintaining hardware & software RAID.
3. Experience with REST web services, XML, JSON.

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