Support Engineer , Global Maintenance Automation Platform (MAP)

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Support Engineer , Global Maintenance Automation Platform (MAP)

DESCRIPTION

Billions of data are read continuously from sensors and actuators, transformed and presented to the teams that make Amazon the world's largest Reliability Maintenance Engineering (RME) enterprises.

Do you want to know how we do it and contribute to make it even better? Join our team!

Amazon is looking for a Support Engineer to be part of a global Operational Excellence team. The team deploys, supports, and maintains software solutions that link our low-level automation systems with the cloud, moving the business to Industry 4.0 and improving the Overall Equipment Effectiveness of the installations.

This is a fantastic opportunity to work with some of the best engineers in the industry and help support and shape the direction of automation and machine learning systems within one of the world's largest fulfillment networks.

Key job responsibilities

As a Support Engineer within the Global MAP OE team you will:

1. Review and test software solutions and new functionalities to make sure that they are 100% error-free and ready for production.
2. Deploy software solutions to our production facilities, remotely or on-site.
3. Be part of the network that will support our customers 24/7.
4. Manage trouble tickets to resolution or escalation using existing documentation, procedures, and tools.
5. Maintain products and systems and perform change management activities using existing documentation or with support from peers.
6. Identify improvements to existing support processes and contribute to support documentation updates and creation.

About the team

The Maintenance Automation Platform (MAP) Team plays a critical role in ensuring that machine-generated data leads to automated, appropriate, and effective proactive and/or predictive maintenance actions. Our objective is to mature and integrate core software tools into a unified Maintenance Automation Platform.

BASIC QUALIFICATIONS

• Bachelor's degree in engineering or equivalent.
• Experience supporting software development for Industrial Automation (PLC, SCADA, and HMI).
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Experience troubleshooting and debugging technical systems.
• Experience in Unix.
• Experience in scripting in modern programming languages.

PREFERRED QUALIFICATIONS

• Experience as Control systems engineer / Automation engineer.
• Deep knowledge of SCADA systems.
• Deep knowledge of OEE systems.
• Deep knowledge of AWS services.

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