Support Engineer (Contract)

Curo Resourcing Ltd.; Sheffield; On-site; GBP 80,000 - 100,000; Full time

Job description

Our client is seeking a Support Engineer to provide second-level support to users of IT equipment (desktops, laptops, tablet devices, mobile devices, and all associated peripherals and software).

Start Date: ASAP
Duration: 186 Days
Pay Rate: £112.75/day (NOTE: Employer NI is paid for by the client)
Total Daily Earnings: £126/day (includes rolled-up holiday)
IR35 Status: Inside
Location: Sheffield

Responsibilities:

• Providing face-to-face technical support to users of IT equipment.
• Following agreed procedures to respond to requests for assistance, providing information to enable users to resolve their problems.
• Maintaining accurate records of all issues, resolutions, and contact details.
• Installing and performing routine maintenance of IT equipment, including software.
• Building or rebuilding IT equipment.
• Conducting user coaching and delivering “How Do I” training sessions.
• Diagnosing and resolving hardware/software faults.
• Analyzing reported incidents to identify trends and underlying issues.
• Performing moves and changes of IT equipment.
• Identifying potential improvements in how technology can support the business.
• Participating in testing new applications and hardware as required.

Technical Skills:

• Experience providing IT support to users at all levels.
• Proven and demonstrable technical support proficiency in the MS Windows (all MS-supported versions).
• MS Office (all MS-supported versions).
• MS Outlook (all MS-supported versions).
• Apple & iOS knowledge (preferred).
• Citrix.
• Market data and banking applications (preferred).
• Experience providing IT support within a bank (preferred).

Soft Skills:

• Flexible approach and ability to work cooperatively within a newly created team environment.
• Self-starter with the ability to perform quality assurance and control for technical deliverables.
• Experience in operationally supporting large, complex technical environments.
• Strong communication and interpersonal skills.
• Ability to organize and prioritize tasks effectively.
• Strong interpersonal skills for building and maintaining relationships with team members.
• Excellent organizational and time management skills.
• Strong analytical, problem-solving, and troubleshooting skills.

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