Support Engineer, CMT, CMT Systems

Imagine being part of a team where your ideas have the potential to impact millions of consumers worldwide. The Amazon pricing team is looking for a Support Engineer (DevOps, Systems, networking, and Software Engineering skills) to own the existing infrastructure, create new infrastructure, and automate operational/development work. This will include identifying and resolving issues, automating and improving repetitive processes, and working closely with the development team. You will become intimate with the architecture of our systems and be responsible for diving deep into code and developing solutions for our customers and services.

Key job responsibilities

Primary responsibilities include troubleshooting, diagnosing and fixing operational issues, developing monitoring solutions, performing infrastructure maintenance and configuration, updating, tracking and resolving technical challenges. Responsibilities also include working alongside development, updating/enhancing our current software, automation of support processes, and documentation of our systems.

BASIC QUALIFICATIONS

1. 4+ years of software development, or 4+ years of technical support experience
2. Experience troubleshooting and debugging technical systems
3. Experience in Unix
4. Experience scripting in modern programming languages
5. Experience in agile/scrum or related collaborative workflow

PREFERRED QUALIFICATIONS

1. Knowledge of distributed applications/enterprise applications
2. Knowledge of UNIX/Linux operating system
3. Experience analyzing and troubleshooting RESTful web API calls

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