Support Engineer

Proactive Personnel Ltd; Ashby-de-la-Zouch; On-site; GBP 55,000 - 60,000; Full time

Job description

Proactive Personnel is currently working in partnership with a world leader in developing and manufacturing high-technological intralogistics systems for global markets. Their employees stand out from others thanks to their ability to supply innovative solutions to our customers.

They can do this because they know the industry and are passionate about continuously developing and expanding their knowledge. They support these high standards through teamwork, mutual respect and a working culture based on trust that fosters stability and security for all of our employees. Our common goal is to implement outstanding and innovative projects worldwide.

Welcome to the Hotline department.

You will be based in the Hotline department in Ashby-de-la-Zouch to provide local level 1 remote support to a team of 28 persons based in our Denmark Hotline Department, with a total seniority of 300+ years. During the first 1-2 years, you will receive thorough training to obtain the skills & qualifications needed to work independently when offering support to our UK-based logistics & airport customers.

Job duties include but are not limited to:

• Offering technical support to UK & international colleagues
• Troubleshooting via remote access
• Participating in the continued development of performance monitoring
• Reporting Hotline cases to our clients
• Supporting commissioning activities during upgrades
• Forming a conduit between BEUMER Group and our clients
• Travel to sites as and when required
• Site and office based

You have an electrical/controls background, maybe combined with an education in mechanical or electronic engineering. You will be experienced in troubleshooting and rectifying errors on running systems. Most importantly, you have a broad technical understanding and are willing to learn new things. Knowledge about Siemens S7/TIA portal or Allen Bradley PLCs, Windows, Linux and SQL databases would be an advantage; however, training will be provided.

This role would be well suited to a candidate who has previously been hands-on & is looking to transition into an office-based role.

The Hotline Technical Support Engineer will be part of a remarkable team providing support to 100’s of the best customers globally, and you will work as part of a progressive family. You will possess the following attributes:

• Excellent communication skills
• Excellent mediator
• Customer Service focused
• Collaboration / inter-personal skills
• Willingness for domestic/international travel for training & events/networking
• Flexibility to meet the needs of the business
• Attention to detail
• A broad technical understanding and the willingness to learn something new
• Full UK Driving licence required

Working conventional office hours, Mon – Fri, & paying a salary of between £55-£60k + a company vehicle or car allowance & a wide range of further benefits & perks.