Support Administrator

Location: Milton Keynes – based in office 2-3 days a week (hybrid)

Department: Customer Support

Reporting to: Head of Client Support

Terms: Permanent, 5 days per week

Salary: 24K + Share Options

About WorkBuzz

WorkBuzz is a well-funded SaaS company, building the world’s best employee listening platform for deskless workers. These make up 80% of the world’s workforce, but only 1-2% of tech is built with their needs in mind... there’s a huge opportunity to make an impact and create something special.

We’re growing fast and are already trusted by 400 brands like Five Guys, Virgin and Premier Foods. Never standing still, we will be launching a new AI product, which has the power to reinvent how companies get feedback from their frontline workers and make rapid, practical changes. Some of the biggest names on the high street, FMCG and tech have already signed up to pilot this.

Scope of the Role:

To provide a first class, efficient & professional customer support service, maintaining the high levels of client satisfaction of the hundreds of Workbuzz clients using our technology.

Key Responsibilities:

1. Maintaining high level of customer satisfaction – our clients rate us 9.3/10
2. Ensuring all office phone calls and support tickets are responded to within SLA
3. Responding to client queries and taking ownership of any issues
4. Learning how to build and deploy surveys, map data and optimise the user experience for both the surveys and results dashboards
5. Supporting client projects / account requests
6. Completing administrative tasks on our platform like employee data uploads, testing, and updating contact details
7. Providing communications support to maximise participation in surveys
8. Supporting the wider WorkBuzz team in their roles by pulling reports, setting up dashboard users, etc.
9. Ad-hoc need to provide out of hours support for clients in America.

Key Requirements:

1. Able to demonstrate experience within a customer support role
2. Tech savvy with good level of Excel
3. Excellent attention to detail
4. Super organised and ability to multi-task

About you:

1. Deliver Wow
2. Ready to go above and beyond
3. Aiming to be the very best you can be
4. Excellent customer service ability
5. Enthusiastic and a willing member of the team
6. Wanting the very best for your client

Why you’ll love working at WorkBuzz:

1. Our culture – WorkBuzz is fast-paced, dynamic and rewarding. In our latest survey, 93% of WorkBuzzers said they were proud to work here.
2. Exciting stage – 400+ customers, growing fast and VC-backed
3. Be the best you can be – we will invest in your training and help you grow
4. Competitive salary, share options, private health insurance and a range of other benefits
5. Hybrid working – the opportunity to split your time between home working and our Milton Keynes office.