Supply Chain Job - Customer Service Operations Support Analyst

First People Recruitment; London; On-site; Full time

Job description

Your New Job Title: Customer Service Operations Support Analyst

The Skills You'll Need: Customer Service, SAP, Advanced Excel, Order Processing

Your New Salary: £13 - 20 per hour (Equivalent of £25-39k pa)

Location: Newcastle

Duration: 12-month assignment until 24/04/2026

Job status: Hybrid, 2 days a week in the office

Working hours: 40h per week/ Monday - Friday, 8am - 4.30pm or 9am - 5.30pm

Job posting ID: 4028

Who You'll Be Working for: An international leader in household products.

Customer Service Operations Support Analyst - Main responsibilities:

• Managing customer accounts.
• Processing customer orders on SAP.
• Uploading manual orders.
• Running reports on Excel.
• Handling stock discrepancies.
• Working on customer claims.
• Dealing with refused deliveries.

Customer Service Operations Support Analyst - The Skills You'll Need to Succeed:

• Order processing experience.
• SAP experience.
• Excellent Excel skills i.e. Pivot Tables.
• Strong analytical skills.
• Fantastic customer service skills.
• Time management and organisational skills.
• Great attention to detail.
• Excellent verbal and written communication skills.
• Problem solving and decision making.
• Being able to meet and work towards tight deadlines.

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers.