Supplier Relationship Manager

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69537 | Customer Services & Claims | Professional | Non-Executive | Allianz UK | Full-Time | Permanent

Role Description: Supplier Relationship Manager, Allianz Legal ProtectionSalary circa £48k (Bristol - hybrid, with occasional travel to suppliers)

The purpose of this role is to work with internal stakeholders and external suppliers to optimise the value delivered from Allianz Legal Protection's supplier relationships. Key measures are customer service, cost control, risk management and other sources of added value.

In the role you will be responsible for the day to day management and governance of Allianz Legal Protection's suppliers, which include panel solicitors and medical agencies. You will lead supplier tendering activity and contract negotiations, working closely with the Legal and Procurement teams to ensure all suppliers are managed in accordance with the Allianz Group policy. You will work closely with the Allianz Legal Protection (ALP) Claims team helping to resolve any supplier related issues and if required to facilitate supplier quality reviews.

Key accountabilities will include:

• Build and maintain effective internal/external relationships with key stakeholders.
• Lead and undertake all legal protection supplier sourcing activity (including tenders and cost negotiation) and supplier management activities; working closely with other parts of Allianz where suppliers are shared.
• Manage customer delivery, holding regular performance review meetings with suppliers, ensuring service levels are met and issues promptly addressed.
• Manage risk control of contracted suppliers, tracking and reporting on supplier governance activity, ensuring all required activity is undertaken and outcomes documented.
• Ensure all supplier management is in line with Group policy as a minimum standard.
• Support Allianz Legal Protection Claims Team with resolving any supplier related issues and as required in arranging supplier quality reviews.
• Work with and support the ALP S&D Team, engaging with and providing MI for distributors around supplier performance.
• Prepare and submit appropriate supplier related MI for management reporting.

About You

Technical skills:

• Strong communication and relationship management skills.
• An understanding of the creation of and adherence to contractual obligations.
• A good insurance market understanding (preferably legal expenses insurance).
• Numerical and analytical skills.

Qualifications:

• Ideally educated to A-level standard or equivalent.
• MCIPS - qualified or working towards qualification preferred.

Experience:

• Relationship management experience.
• Supplier relationship management experience (preferred).
• Customer service experience.
• Strong relationship and communication skills.
• Insurance claims or legal expenses knowledge (preferred).
• Self-motivated with proven ability to work independently.

What We Will Offer You: Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that's perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That's on top of enjoying all the benefits you'd expect from the world's number one insurance brand, including:

• 25 days holiday
• Flexible buy/sell holiday options
• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts

Our Ways of Working: Do you need some flexibility with the hours you work? Let us know as part of your application and if it's right for our customers, our business and for you, then we'll do everything we can to make it happen.

Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Diversity & Inclusion: At Allianz, we prioritize diversity and inclusion, demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community's Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.

We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.

We encourage our employees to advocate for their needs, whether it's assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

Accessible Application for All: As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.

Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.

Hr-recruitment@allianz.co.uk

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