Supplier Engagement Co-Ordinator

Supplier Engagement Co-ordinator

Apply remote type: On-site locations: Norfolk, GBR

Time type: Full time

Posted on: Posted 7 Days Ago

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Team Overview

Working within our UK Supplier Payables Support Team, you will be part of a diverse and integral team that supports and delivers a professional customer-focused experience for our suppliers/service partners, enabling the continuity of service for Occupiers and Clients. The UK Supplier Payables Support Team sits within our core Client Financial Services (CFS) department, providing operational and consultancy support to the Accounts Payable team located in India. Our key aims are to pay all suppliers within 30 days, manage supplier debt, minimize potential risks, provide first-class customer service to all our stakeholders, accurately and promptly resolve any supply chain hold-ups (processing, queries & payments), and provide insight, assistance, and resolution to aged debt.

The UK team will also be the key holders for all service delivery, compliance, KPIs, reporting, legal, supplier engagement, client engagement, post handling, client/property transitions, and any other ad-hoc activities.

Your responsibilities will involve:

• Providing support to the accounts payable team in India with resolution/knowledge for query management tasks.
• Assisting the accounts payable team in India with analyzing all supplier documents that require detailed specialized review (VAT/overseas/other/head leases).
• Supporting the accounts payable team in India with resolution/knowledge for payable tasks (Duplicate/Debit balances).
• Working on any onshore clients as per standard UK Model.
• Intercepting UK post and ensuring correct redirection.
• Intercepting UK cheques received and ensuring correct action and/or redirection in line with process guidelines.
• Minimizing and reducing risk by urgently dealing with all legal documents and 3rd party collection agencies (court judgments, summons, or bailiff actions).
• Attending and supporting supplier engagement meetings and debt management reviews with accounts payable India to minimize risk to service delivery.
• Occasionally providing departmental reporting and updates.
• Assisting in stakeholder expectations and delivery of client Key Performance Indicators (KPI) and Service Level Agreements (SLA).
• Leading and being active in all transition tasks relating to Suppliers and supporting other operational and finance teams within Sales, Loss of Management, and Take-ons.
• Understanding and supporting improvements within RICS, Compliance, ISAE, and Quality & Assurance to deliver to our control environment and best practices.
• Assisting with any CIS queries and sign-off of monthly reporting.
• Assisting in any audit requirements as requested by 3rd party partners for both JLL and Clients.
• Contributing to JLL one team by optimizing and feeding back to line management on areas of improvements.
• Providing support, training, and development to peers.
• Occasionally participating in projects.
• Managing housekeeping both within individual and team functions.
• Handling any other ad-hoc tasks not relating to accounts payable India.

You will need

Key Skills & Competency Framework:

• People Skills
• Teamwork
• Ownership & Accountability
• Decision making & Judgement
• Planning & Organisation
• Technical Knowledge and Improvements
• Familiarity with Microsoft Office products
• Competent and willing to learn how to navigate and manage new systems

Optional Experience but not a necessity:

• Some basic accounting background
• Problem solving
• Driving change
• Customer focused

What you can expect from us:

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together, and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being, and providing competitive benefits and pay.

We can’t wait to see where your ambitions take you at JLL. Apply today!

Location: On-site – Norfolk, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page.

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