Supervisor / Team Leader

Company Description

Forge your career with the very best, CQC rated 'Outstanding' Elderly Home Care Company in Cleveland that's really going places!

5 Star Best Employer in Care (last 5 years!)

Most recommended and highest rated Care Company in this area (last 6 years!)

Job Description

We have an exciting opportunity for a talented, enthusiastic and ‘can-do’ Care Support Supervisor to join our award-winning team:

• CQC rated ‘Outstanding’
• 5 Star Best Employer in Care (last 5 years!)
• Most recommended and highest rated Care Company in this area (last 6 years!)

Because of our excellent reputation, we are expanding rapidly throughout the Cleveland area and are looking for the right person with excellent customer service, administrative, IT and people skills to help drive our highly regarded care business forward. This role offers great career prospects and the chance to be part of a strong supportive, friendly team providing the very best companionship, home help and personal care services for elderly people who wish to remain happily, safely and independently at home.

As a Supervisor, you will be an ambassador for the excellent service that we provide, supporting our amazing Care Professionals to provide the very best companionship, home help, personal care, dementia and sometimes end-of-life services to our clients.

Responsibilities

Your job will entail the responsibility for the quality control throughout our service:

Care Professionals

• Carrying out effective and meaningful Supervisions, Appraisals and Support Visits with our Care Professionals – ensuring complete employee engagement.
• Carrying out Care Certificate Touchpoints and Observations to demonstrate we have a well-trained, competent and capable workforce and mentoring employees to be the best they can be.
• You will have a keen eye for detail and perfection as you audit all paperwork including daily activity logs to ensure compliance with our policies and procedures; CQC Regulations and Safeguarding protocols.

Clients

• You will visit clients, enhancing our relationship with them, carrying out needs assessments, updating care plans, matching and introducing CAREGivers.
• You will produce highly individualised and comprehensive care plans at first and subsequent reviews to ensure we are always up to date with changing clients' needs.
• You will work closely with the office team to ensure our service provision is the best it can be for every individual client and their family.
• You will be part of the 24/7/365 on-call rota and may visit clients when on call if there is no CAREGiver available, though this is rare.

Qualifications

• Ideally, you will need similar experience of delivering home care services and supervising a team, or other transferable skills from a business environment.
• You will have good experience in supervising employees ensuring all staff are engaged and fulfilled in their work.
• Good levels of computer literacy with strong Word skills.
• A confident, ‘can do’ attitude with enthusiasm for working in a busy team environment.
• A professional customer-facing and telephone manner.
• An outstanding eye for detail and a ‘right first time’ attitude.
• The ability to multi-task and prioritise conflicting deadlines.
• The ability to make friends and influence people.

What we offer

• Job fulfilment; a great place to work in a great team with career opportunities making a huge difference to the lives of our elderly clients!
• Salary package starts at £25,000 to £27,000 depending upon experience.
• 28 days holiday including Bank Holidays, rising annually to 31 after 3 years’ service.
• Pension scheme.
• Company Discount Scheme.
• Employee Assistance Scheme.
• Training, development and career opportunities.
• Social Events.

If you would like to forge your future with an exceptional care company that’s really going places, please apply by writing a covering letter/email explaining why you think you may be the right person for the job and attach your CV.

Please note that interviews may take place prior to the advert closing as suitable applications are received. If a suitable candidate is appointed, the role will close early.

Finally, you must hold a full driver’s licence, have full use of a car and have easy access to our offices at TS18 3HP. This is a full-time, permanent post with a very bright future. All appointments are subject to a satisfactory DBS check and references.