Supervisor - Heathrow Accessorize

Monsoon; Hounslow; On-site; GBP 100,000 - 125,000; Full time

Job description

What are we looking for in you?

• Demonstrate customer focus – delivering excellence in customer service, understanding the importance of delivering tailored one-on-one customer service and driving this through your team, always putting the customer at the heart of all that you do.
• Confident to lead by example, inspiring your team to make Accessorize a great place for all who work and shop with us.
• Experience within a supervisor or key holding role, with a proven track record in delivering excellence in customer service, both personally and through their team.
• Someone who demonstrates passion, drive, and resilience, with a can-do approach.
• The ability to communicate openly and effectively.
• A solution-driven individual, with the ability to make decisions to benefit the business, with a sense of ownership to take responsibility.

In this role you will

• Be a true brand ambassador, supporting the store and team in driving overall performance through delivering an exceptional customer experience and demonstrating the Accessorize values.
• Generate profit by exceeding KPIs.
• Ensure the teams are motivated and knowledgeable, supporting everyone to achieve excellence in their roles.
• Support the management team in maximizing commercial opportunities to drive sales within your store, implementing Visual Merchandising and Window Guidelines to a high standard.
• Promote and deliver piercing services to our customers with your team.
• Be flexible in your approach to your role, supporting other stores and team members to achieve a common goal.
• Ensure an inclusive environment, promoting equality and kindness within your team.

Joining us, your benefits would include:

• A competitive salary and exciting bonus scheme.
• A staff uniform allowance – enabling you to have fun wearing our accessories.
• Generous staff discount across all our brands – Accessorize, Monsoon, Monsoon Childrenswear, and Monsoon Home.
• An additional day’s holiday to celebrate your birthday.

If this all sounds great and this could be the role for you, let us know and apply today.

At Monsoon Accessorize, we don’t focus only on what we do; we also care about how we do it. Our values and the way we behave are important to us.

We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.

We provide reasonable accommodations as needed to people with disabilities to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us at [e-mail] to discuss any specific requirements.