Supervisor

Company Description

FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels.

With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent.

To continue our growth, we are now looking for a passionate Supervisor to lead our team at our Liverpool Flagship store.

Job Description

Ongoing Responsibilities:

1. Drive the commercial performance of the boutique on a day to day basis whilst leading the team to deliver an exceptional service
2. Oversee and execute all operational responsibilities related to running the store
3. Build an engaged and loyal customer base
4. Connect directly with clients to inspire fashion styling, receive inquiries and sell desired items
5. Create and maintain customer profiles via Flannels’ clienteling tool
6. Build and own a personal client book
7. Research, source and find products to satisfy clients’ requests and needs
8. Monitor correspondence and ensure prompt response to all enquiries
9. Contribute and assist in Personal Shopping / Stylist / Social Media & Marketing team events
10. Work closely with the internal departments that improve the overall customer journey and feedback on client trends
11. Ensure timely outreach to all clients
12. Act at all times as an advocate of Flannels, ensuring company philosophy is at the heart of all interactions with clients and extends across business internally
13. Achieve yearly targets and KPIs

Qualifications

Qualifications and Experience:

1. Background in a retail leadership management role
2. Outstanding written and verbal communication skills (fluency in English both written and spoken) along with excellent customer service, negotiation and interpersonal skills.
3. Experience working in a personal shopping/styling role is desired
4. Deep product and brand awareness in the luxury goods market and high net worth client base
5. Strong work ethic and natural ability to think outside the box and problem solve to strict deadlines
6. An eye for detail and outstanding organisational skills are essential
7. Hyper-interest in global fashion trends and the luxury market

Please note this is a store-based role, based at our Liverpool location, 5 days over 7, which will include a variety of working hours including evenings and weekend work.

Additional Information

You will benefit from:

• Basic rate salary £28,256 per annum
• Incentive Bonus Scheme
• Monthly Group Rewards and Recognition
• Long Service awards
• Join the Fearless1000 Incentive Scheme
• 28 Days Holiday
• 50% Instore Uniform Discount
• Discounted Gym membership
• Group Wide 20% Discount across all Frasers Group brands