Suites Manager - o2 London

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Job Introduction

Suites Manager - o2 London

£50,000

Who We Are:

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences. Focused on 'doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.

We are official partners of the British Paralympic Association and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

ROLE PURPOSE

As Suites Manager, you will ensure the highest standard of hospitality across all suites at The O2. You will lead a team responsible for delivering exceptional experiences to clients and guests, setting the standard for product quality, service delivery, and innovation.

This role encompasses a variety of premium hospitality areas, including private suites and fast-paced service environments. The Suites Manager will champion a culture of excellence, sustainability, and innovation, focusing on creating memorable guest experiences while meeting business objectives.

With a passion for detailed planning, service perfection, and operational excellence, you will inspire and guide your team to consistently exceed expectations. The successful candidate will thrive in a high-energy environment, be committed to sustainability, and show strong leadership and commercial acumen.

KEY RESPONSIBILITIES

Operational Standards & Efficiency

• Oversee the planning and execution of suite-level service, ensuring delivery of premium hospitality experiences that exceed expectations.
• Be a visible and inspiring leader, using experience and personality to motivate and engage the team.
• Identify areas for process and service improvement, aligning operations with strategic business objectives.
• Ensure efficient staffing levels, monitor payroll costs, and oversee scheduling to meet operational demands.
• Drive operational efficiency by implementing best practices and streamlining workflows in collaboration with the wider management team.

Financial Analysis and Reporting

• Assist in monitoring financial performance, identifying areas for growth, and controlling costs.
• Conduct financial analysis and create feasibility studies for new initiatives or operational changes.
• Provide regular reports on financial performance, operational outcomes, and key performance indicators to senior management.

Stakeholder Engagement

• Build strong relationships with key stakeholders, including clients, vendors, and partners.
• Collaborate with stakeholders to ensure alignment with client needs and business goals.
• Attend client meetings to present updates, insights, and proposals for continuous improvement.

People Leadership

• Inspire and lead a high-performing team, ensuring engagement and motivation across all suite operations.
• Conduct performance reviews, succession planning, and professional development initiatives.
• Deliver clear communication to ensure alignment across all levels of the team and foster a positive workplace culture.
• Provide training and mentorship to enhance team skills in hospitality and upselling techniques.

Client and Guest Experience

• Actively engage with guests and clients to deliver a first-class hospitality experience.
• Monitor guest feedback and ensure any comments or concerns are addressed effectively and promptly.
• Develop knowledge of suite products and ensure the team is equipped to advise and assist clients professionally.
• Set the standard for guest satisfaction and ensure this is consistently achieved throughout suite operations.

PERSON SPECIFICATION

The ideal candidate for the Suites Manager role will have the following attributes and experience:

Leadership & Management Skills

• A confident and inspiring leader with experience managing large operational teams.
• Skilled in managing a diverse portfolio of hospitality outlets
• Positive and passionate about hospitality, with a natural flair for guest engagement.
• Ability to balance leadership and teamwork, adapting to situational demands.

Operational & Commercial Acumen

• Strong knowledge of operational efficiency, cost management, and financial analysis.
• Previous experience with P&L accountability and evidence of driving profitability.
• Structured and methodical approach with the flexibility to adapt to changing priorities.

Guest-Centric Focus

• Passionate about delivering exceptional guest experiences, with a proactive and professional approach.
• Knowledgeable about food and beverage service and capable of sharing expertise with the team.

Personal Attributes

• Energetic, charismatic, and motivated to inspire others.
• Calm and resilient under pressure, thriving in fast-paced environments.
• Open to innovative ideas and dedicated to sustainability and responsible business practices.
• Willing to work evenings and weekends as required by the event schedule.

BENEFITS OF JOINING LEVY

• Opportunity to work at one of the world's most iconic entertainment venues.
• Be part of a team that values sustainability, diversity, and innovation.
• Competitive salary and benefits package, including access to professional development opportunities.

Work with a passionate team committed to delivering legendary experiences.