Sub Regional Leader, Online Benefit Operations

The Sub Region Leader - Online Benefits Operations is a role designed to deliver operational excellence and world-class client experience.

This is a hybrid role offering the opportunity to work flexibly from home, the London office, and be in front of clients.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

• Operational Governance
  • Create a culture of excellence for online benefits delivery.
  • Ensure that online benefits delivery, implementation, and renewals are performed with rigor and discipline.
  • Ensure UK online benefit clients meet client performance targets and service level agreements.
  • Define client collaboration for Onshore/offshore activities.
• Support the UK Growth Leader/OLB Client Leader to drive Commercial Strategy:
  • Support business development and sales efforts to expand market share.
  • Work with UK Growth Leader to build and maintain strong relationships with key clients and collaborators.
  • Work with OLB Client Leader to create growth through margin improvement.
  • Work with OLB Client Leader to create growth through BPF resilience.
• Innovation and Product Development:
  • Promote a culture of operational innovation within the team.
  • Collaborate with global teams to develop and implement new technology solutions.
  • Stay abreast of industry trends and emerging technologies.
• Global Collaboration:
  • Coordinate with counterparts in other countries to ensure consistency and alignment of global initiatives – be a key part of integration with OLB 3x3 strategy.
  • Share best practices and insights to enhance the overall effectiveness of the online benefits platform.
  • Participate in global strategy meetings and contribute to the development of international policies.
  • Work closely with ABS leadership to ensure global best practices are applied at the client level.
• Compliance and Risk Management:
  • Ensure compliance with global best practice framework, local regulations, and company policies.
  • Identify and mitigate potential risks associated within the online benefits business.
  • Lead Consumer Duty initiatives within OLB.
  • Monitor and control expenses to ensure cost efficiency.
  • Maintain high standards of data security and privacy.
• P&L/Finances Oversight:
  • Work with OLB Client Leader to understand ongoing financials.
  • Oversee the financial performance of the online benefits business.
  • Create improved efficiency around implementation and renewal cost leakage.
  • Support CCO and OLB leader to develop and implement strategies to achieve revenue and profitability targets.

• Strong commercial acumen and business development skills.
• Excellent communication, networking, influencing, and interpersonal skills.
• Ability to drive innovation and manage change within a complex, deadline-driven environment.
• Ability to work successfully as a team in a matrix-based structure.
• Experience in the human capital technology, benefits, and/or insurance industry is a plus.

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.