Studio General Manager

Jobs in Fitness; Chiswick; On-site; GBP 45,000; Full time

Job description

As a Studio General Manager, you will be responsible for leading and managing the overall performance of a thriving fitness studio in Chiswick. This role requires a strategic leader who can drive revenue growth, oversee the P&L, and foster a strong community culture. You will ensure operational excellence, develop and empower a high-performing team, and deliver an exceptional client experience.

The Role...

● Salary: £45,000 + Performance - Based Incentives

● Working Hours: 40 hours p/w (minimum)

● Leave: 25 Days per annum.

● Complimentary Gym Membership

Reporting to:

Group Operations Manager

Responsibilities:

Studio Growth & Financial Performance:

• Own and manage the studio P&L, ensuring financial targets, revenue growth, and profitability goals are met.
• Develop and implement business strategies to increase memberships, client retention, and ancillary revenue streams.
• Analyse key performance indicators and financial reports to drive data-led decision-making.
• Work with marketing and operations teams to implement targeted strategies for lead generation and conversion.

Operational Excellence:

• Oversee daily studio operations, ensuring a seamless schedule of classes and wellness services.
• Maintain top-tier facility standards, ensuring cleanliness, safety, and equipment maintenance.
• Implement and uphold compliance with health and safety regulations and industry best practices.
• Develop and execute contingency and emergency response plans.

Sales & Community Engagement:

• Lead membership sales efforts, ensuring lead-to-conversion success.
• Engage with the local community and businesses to enhance brand awareness and drive membership growth.
• Develop initiatives to improve client retention and build a thriving studio community.
• Partner with marketing teams to create and deliver engaging local campaigns and events.

Team Leadership & Development:

• Recruit, train, and manage a team of coaches, physiotherapists, massage therapists, and front-of-house staff.
• Provide ongoing coaching and support, ensuring a high-performance culture.
• Conduct regular performance reviews and implement personal development plans.
• Foster a collaborative, inclusive, and client-focused team environment.

Service & Client Experience:

• Ensure a best-in-class customer experience, fostering a welcoming and results-driven atmosphere.
• Implement initiatives to increase client engagement, satisfaction, and retention.
• Ensure all services and classes meet brand and compliance standards.

The Person:

Essential Skills & Experience:

• Proven leadership experience in the fitness, wellness, hospitality, or retail industries.
• Strong financial acumen, with experience managing a P&L and driving revenue growth.
• Demonstrated success in sales leadership, with a track record of meeting and exceeding revenue targets.
• Exceptional team leadership and development capabilities.
• Strong client service and retention expertise.
• Highly organised and results-driven, with the ability to balance multiple responsibilities.
• Excellent communication skills, both written and verbal.
• Comfortable working with business management systems, including scheduling and CRM tools.

Desirable Skills & Knowledge:

• Experience in Dynamic Reformer Pilates, Physiotherapy, Personal Training, or Clinical Exercise.
• Understanding of health and safety regulations within a fitness or wellness environment.
• Experience managing a mix of employees and contractors.

Why Join?

• A competitive salary with performance-based incentives.
• Opportunity to lead within a thriving and ambitious fitness and wellness community.
• Career development opportunities with support from senior leadership.
• A dynamic, people-first work environment where you can make a meaningful impact.