Student Success Coach

Student Success Coach

£26,000pa plus Excellent Benefits (30 days annual leave + study for free)

Based on-site full time at our Manchester campus

Permanent, Full time

Arden University

We are an aspirational and award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.

Student Experience

Our Student Success Coaches sit within our Student Experience team who are crucial to providing pastoral support and career advice to students to maintain student welfare. This includes providing the best experience and guidance from application, admission, through to graduation.

The Role – Student Success Coach

This is a key role within our Student Success team, each coach is responsible for supporting a case load of students throughout their academic life cycle (from enrolment to graduation) from a pastoral perspective. You will deliver proactive coaching and mentoring support via early intervention and outreach activities, and will work proactively in collaboration with colleagues to ensure the highest levels of experience are provided for onboarding, personalised advice, guidance and customer service in the area of student services and wellbeing support, signposting to specialist services as required.

About You:

You will need experience of coaching/mentoring students or customers to meet their own goals and achieve. You will have excellent interpersonal skills, along with demonstrating empathy, being able to manage expectations and inspire others, and able to relate to people from a wide range of different backgrounds. Experience of working in Higher Education is beneficial for this role; coaching and/or counselling skills training would be an advantage as well.

Why Arden:

1. 30 days holiday, add the bank holiday on top, and we even throw in Christmas closure
2. A generous Aviva pension plan, our contributions start at 7%
3. PMI or Healthcare Cashback (dependent on role grade)
4. Study any Arden course for free, with generous discount for all family and friends
5. Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
6. Plus, other competitive benefits!

Arden’s values:

Stand out, Progressive, Accessible, Resourceful, Kindness reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

Closing Date: Thursday 6 March 2025

If you are an existing Arden Student or due to start on a course with us, unfortunately you are unable to apply for this role due to a conflict of interest with access to systems.

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply, please submit your application as early as possible.

As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. We actively welcome applications from all groups.