Student Services and Welfare Coordinator in London)

Student Services and Welfare Coordinator

Location: London, N7

Salary: £32,000 - £35,000 per annum, depending on experience

Hours: Standard office hours are Monday to Friday 9am - 5.30pm, 40 hours per week, but there will be some requirement to work outside of these hours for which time off in lieu will be awarded for agreed extra hours, above and beyond contractual obligation.

The organisation is at the forefront of a significant change within the industry, a change that is seeing actors evolve into artists to enable themselves a self-sustainable and varied career in an industry that requires this adaptability and dexterity to flourish.

The Role

The organisation is seeking a dedicated and enthusiastic individual to join their team as a full-time Student Services & Welfare Coordinator. The role undertakes primary responsibility for all Student Services and Wellbeing matters at the organisation.

The role is the first point of contact for student support services; helping students with specific learning differences, access requirements, health needs, and social and emotional development to encourage engagement and attainment within an inclusive learning environment.

The Student Services & Welfare Coordinator will directly oversee ongoing student cases and meetings, oftentimes resulting in the creation of individual learning plans, managing reasonable adjustments, assisting with disabled student allowance applications, and acting as the designated Safeguarding lead. Signposting to a bank of external agencies to ensure students are appropriately supported is also a key function of the role.

The Student Services & Welfare Coordinator will also work directly with the Director of Training to create key documentation: Timetables, Practitioner Breakdowns, Academic Term Dates, Student Profiles, Headshot Registers, Cast Lists, Study groups, etc., to ensure the smooth running of the academic infrastructure and the student lifecycle.

The ideal candidate will have excellent communication, administrative, and organisational skills. An interest in performing arts is beneficial.

Key Responsibilities

1. Facilitating one-to-one meetings with students online and in person
2. Developing bespoke support packs for students
3. Maintaining knowledge base of specialist support services
4. Acting as a link between training team, student & external support referrals
5. Following policies and procedures with respect to all student data sharing
6. Developing differentiations and reasonable adjustments for students
7. Creating & Monitoring Individual Learning & Support Plans
8. Supporting students with DSA applications
9. Engaging students in the Academic Engagement Policy
10. Writing supporting documents for student's Extenuating Circumstances
11. Building, editing, and maintaining student profile documents
12. Maintaining student databases: e.g. health or diagnosis changes etc.
13. Liaising with Training and Academic Services for attendance monitoring
14. Supporting practitioners (when connected to a welfare or learning concern)
15. Supporting the maintenance and monitoring of academic engagement practices
16. Assisting those temporarily withdrawn from learning to reintegrate them back to study
17. Facilitating training for new staff to ensure high-quality safeguarding and safety practices are adhered to and upheld
18. Maintenance of a sustainable and accessible wellbeing bursary
19. Creating content warnings and wellbeing plans for productions
20. Liaising with their accrediting partner Falmouth University, exchanging best practices and adhering to academic policies and procedures

Skills and Qualifications

Essential:

1. At least 2 years' experience of working in a student services or safeguarding role, ideally within a Higher Education institution
2. Knowledge of the Higher Education sector; in particular, of student services management and administration
3. Knowledge and understanding of Disabled Student Allowance processes as well as a comprehensive knowledge of disability and equality legislation
4. Educated to degree level, or relevant qualification
5. Demonstrable rigour in reporting and administrative management
6. Excellent people management and interpersonal skills, and experience in managing all aspects of the student/client relationship
7. A full understanding of and the ability to demonstrate best practice in safeguarding
8. Understanding of data privacy standards; strong communication skills, both written and verbal
9. Organisational skills; planning skills; analytical skills; critical thinking skills; multi-tasking & problem-solving abilities; integrity; honesty
10. An awareness of Higher Education learning/arts training environments
11. An understanding of Higher Education procedures, data processing, and reporting
12. Well-motivated, person-oriented, and driven
13. Excellent interpersonal skills and willingness to work as part of a small team and on one's own initiative
14. Flexibility within a changing environment
15. A commitment to their accessibility and inclusion principles

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, then please do not hesitate to apply.