Student Office & Finance Coordinator

This is an exciting and challenging role based in a rapidly changing environment, and will require a person with an adaptable and forward thinking approach with excellent communication and organisational skills, and an ability to work collaboratively with commercial and academic staff to provide excellent services to students. We are looking for candidates with experience of the HE sector who have a proven track record of being able to work on their own initiative as well as within a team.

Admissions duties:

Working closely with the Academic Advisors to ensure consistency and transparency across both departments and effective conversion of applicants.

• Academic document validation.
• Chase up pending student documentation.

Administration duties:

Working under the direction of the Academic Director you will provide a wide range of administrative support, such as:

• Send out student registration letters.
• Answer general student enquiries/queries on internal platforms.
• Send out student awards.
• Record all information relating to mitigating circumstances, plagiarism, withdrawals/interruptions and all stages of complaints in line with the Complaints policies.

Finance duties:

To carry out the financial work of LSDM with special emphasis on invoicing and control:

• To post the payment plans of the courses offered by LSDM.
• To monitor and engage with students whose payment plans are in arrears and to proceed with their collection.
• Controlling and issuing invoices/receipts and if necessary credit notes.
• To register supplier invoices for validation and payment.

Qualifications and experience:

You must be highly proficient in written and oral communication in both English as the primary working language as well as either Spanish or Portuguese.

Excellent IT skills. Experience in Salesforce is a plus.

Experience of working in a high volume customer facing office environment within Higher Education.

Proven communication skills, both written and verbal to deal effectively with staff and students.

Excellent interpersonal skills, with experience of responding efficiently and effectively to phone and email enquiries.

This job is full-time located in London.