Student Experience Support Officer

Study Group; West Yorkshire; On-site; GBP 20,000 - 25,000; Full time

Job description

Contract type: Full Time (37.5 hours) - Permanent

Location: Huddersfield, Huddersfield International Study Centre

Salary: up to £24,570 per annum

We are looking for an enthusiastic and proactive individual to support student record management and assessment processes. This is a fast-paced environment, and the successful applicant will have excellent attention to detail as they will be required to ensure the accuracy of students’ records and possess excellent IT, communication, and organisational skills. The post holder will be working in an open plan office, so it is important they enjoy working as part of a team in an international environment.

ABOUT THE ROLE

• Ensure student enrolment documentation is prepared and shared in a timely manner
• Ensure the progression database is kept up to date and provided to the relevant stakeholders in a timely manner
• Ensure progression changes are checked, recorded, and shared with the relevant teams
• Ensure progression database is up to date in all systems
• Work with the Student Experience Coordinator to ensure the centre is fully compliant with all students’ information
• Work with the Student Experience Coordinator to ensure students’ files are recorded on required platforms
• Ensure student details are kept up to date on central databases – contact details, visa and passport information, sponsorship details, etc.
• Assist with the management of visa compliance monitoring
• Deal with general student enquiries
• Foster productive relations with internal and external stakeholders
• Produce student letters as requested
• Order stationery items and catering for the centre, as required
• Assist in the preparation of student induction, including induction packs
• Be involved in student induction and enrolment at the various intakes
• Assist with the administration of student attendance monitoring processes at peak times
• Assist with student social activities and field trips if required
• Any other duties required by the Head of Student Experience

ABOUT YOU

• Minimum standard of education demonstrated by GCSEs at Grade C/Grade 4 or above, including Maths and English, or equivalent/higher qualifications
• Experience of working in an educational environment
• Experience working in a fast-paced, pressurised office environment
• Experience of working in a customer-facing role (Desirable)

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensures that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted: Criminal Background Check (country specific), x2 References, ID and Right to Work checks, as well as Education Verification.

We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.

We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.