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Student Advisor
Yolk Recruitment Ltd
Cardiff
Hybrid
GBP 25,000
Full time
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Job summary
An established industry player is seeking a dedicated Student Advisor to support students from enrolment through graduation. In this full-time hybrid role, you will be the first point of contact for students, ensuring they feel confident and empowered throughout their educational journey. Your responsibilities will include guiding students through the onboarding process, providing empathetic support via various channels, and troubleshooting basic technical issues. If you are passionate about customer service and want to make a meaningful impact in a friendly, purpose-driven team, this opportunity is perfect for you.
Benefits
Qualifications
- Background in customer service or student support is essential.
- Strong communication and organisational skills are required.
Responsibilities
- Guide students through onboarding and course access.
- Provide support via email, phone, and social media.
- Maintain records and suggest improvements to the student journey.
Skills
Tools
Job description
Student Advisor
£24,350 per annum + excellent benefits such as Flexi time
Full-time role with Hybrid working.
Are you a passionate customer service professional looking for a role that truly makes a difference?
Yolk Recruitment is proud to be working exclusively with an online education provider to find a student advisor who will be a support and first point of contact for students, supporting them from enrolment through to graduation. You'll make sure they feel confident, supported, and empowered every step of the way.
- Guide students through onboarding, helping them access their courses and understand the learning platform
- Provide empathetic, responsive support via email, phone, and social media (including WhatsApp groups)
- Troubleshoot basic technical issues such as login problems or platform access
- Maintain accurate records and suggest improvements to the student journey
- Represent the company at open days and graduation events
What experience you'll bring to the role:
- A background in customer service or student support
- Excellent communication and interpersonal skills
- Strong organisational and multitasking abilities
- Confidence using IT systems (Google Suite, CRM platforms, etc.)
- A proactive, solution-focused attitude
If you're a confident communicator who loves helping people and wants to be part of a friendly, purpose-driven team, this could be your next perfect move.
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