Subcontractor Performance Manager

Seccl Technology Limited; London; On-site; GBP 45,000 - 75,000

Job description

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About us

Seccl is the Octopus-owned embedded investment platform that's helping more people to invest - and invest well.

Our sector is being held back by old tech, dismal processes and misaligned interests. Together they create pointless complexity for financial planning and investment professionals, and provide outdated, overpriced experiences for customers. We're on a mission to fix it.

We help forward-thinking financial planners, wealth managers and investment platforms to reimagine their business and client experience - empowering them to build better, more sustainable and more valuable operations, and meet the digital demands of the future, not the baseline expectations of the past.

And we do it by reimagining their technology - with a low-cost, hyper-efficient and (genuinely) API-first technology infrastructure that handles millions of requests every day, and powers the portfolios of more than 200,000 investors.

A regulated custodian and ISA/SIPP provider, we combine the disruptive mindset and ambitious mission to shake things up, with the commitment and substance to not screw them up.

We're proud to be part of Octopus, the £12.8 billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money.

About the team

The launch team is a group of onboarding and implementation specialists with a deep understanding of Seccl's technology & operations, as well as the broader wealth landscape. They excel at using Seccl's platform to launch new propositions and collaborate with firms to create innovative solutions and provide strategic guidance.

About the role

As a senior manager in our launch team, you'll be owning the onboarding, launch, and migration of enterprise firms across our target segments. If you're excited about helping more people invest, driving change and innovation, and diving head-first into the unknown; if you see setbacks as fuel for growth and development; and if you believe that laser-focussed effort is the key to making things happen - then this is the role for you.

On a typical day your responsibilities will be...

• Client relationship management: build strong relationships with clients, understanding their business needs and commercial objectives, and managing expectations throughout the project lifecycle.
• Onboarding excellence: own the full onboarding and implementation journey, from kick-off to full roll-out, coordinating completion across commercial, legal, operations, and technical work streams.
• Problem solving: identifying root causes of business challenges, developing creative solutions, and presenting recommendations.
• Market expertise: staying updated on industry trends, regulations, and best practices within the investment and wealth tech space.
• Technical expertise: serve as the subject matter expert on our product and API to support integrations and process definition.
• Client enablement: partner with sales and account management to drive opportunities for our onboarding and existing customers, leading solution strategy and laying the groundwork for successful implementations.
• Migration delivery: drive the planning, coordination, and seamless execution of large-scale migrations, working cross-functionality with operations, product, and engineering teams to deliver on commercial objectives.
• Knowledge scaling: create and share best practices, reusable assets, and training materials to enhance go-to-market efficiency, supporting the launch and wider commercial teams.
• Sales support: represent technical, launch, and migration aspects in sales conversations, identify potential blockers and propose solutions.

This role isn't for you if...

• You rely on a lot of top-down direction. Here, you'll have freedom and ownership of your role, and you'll be expected to shape your own progression.
• You're not comfortable working in a fast-paced environment. Our speed and scalability is what set us apart; you need to be able to act quickly and think on your feet.
• You struggle to follow through on your ideas. We value people who do what they say they will, and take ownership over making things happen.
• You don't like change. You'll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty.

Our culture

We are proud to cultivate a culture-first, human environment and genuinely listen to our people about what matters to them most. As a result, we're proud we've cultivated a transparent and inclusive environment that encourages diversity of thought, challenge, and experimentation.

What's in it for you...

• 27 days holiday + bank holidays (some can be flexible) + day off on your birthday.
• 3 days (full time) per year for Dependant leave.
• 2 days off per year to volunteer for a registered charity of your choice.
• Length of service award - 1 month paid sabbatical at 8 years.
• 6% employer pension contribution, and life assurance.
• Private medical insurance with AXA Health.
• Enhanced Parental leave and flexibility to integrate your home and work life.
• MacBook and up to £500 home office set up budget.
• £700 per person learning budget.
• Option to work abroad for up to 6 weeks in the year.
• Health and wellbeing initiatives including free therapy via Wellness Cloud.
• Strong financial wellbeing focus including access to Octopus Money and other benefits.
• Cycle to work scheme.

Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions, and experiences. We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, or background.

Please note that we do not provide sponsorship for candidates residing outside the UK. However, we welcome applications from individuals who possess valid work permits that allow them to work in the UK.

If you think you have most of what we are looking for, then what are you waiting for? Go ahead and apply. We'd love to hear from you!