Strategy Assurance Analyst

Strategy Assurance Analyst

Location: Bradford, Chatham, Petersfield

Salary:

Closing Date: Wednesday 15 January 2025

Contract Type: Permanent, Fulltime

Working Pattern: Hybrid - typically 1 to 3 days a week in the office. Part-time or flexible arrangements are considered to support work-life balance. A fear of losing your current working flexibility shouldn't hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements where possible.

What We Offer:

• Holidays: 25 days holiday up to 30 days (depending on service)
• Pension: We know it is important to save for the future, that is why we will contribute up to 10%
• Maternity/Paternity: We realise that family time is important, we offer enhanced maternity (after successful completion of probation) and 4 weeks paternity leave
• Volunteering: 2 paid days to 'give back' to the charity of your choice
• Development: LinkedIn Learning for all
• Finance: Snoop Premium available to all colleagues
• Medical: Opportunity to opt in for Private Medical Insurance
• Bonus: Discretionary annual bonus

The Role:
You and Your Team: Reporting to the Strategy Assurance Lead, the Strategy Assurance Analyst provides analytical, technical, strategic support across the Strategy Assurance team. You will be responsible for the development and monitoring of strategy adherence reports and MI suites to deliver accurate assurance, gather observations, derive insights, and create measurable improvements to customer outcomes, business performance and ensure compliance to internal and external policies and regulations.

As a Strategy Assurance Analyst, you will:

• Thoroughly understand the Customer Operations strategy assurance reports and processes.
• Lead on the development and monitoring of the MI suite to deliver accurate assurance, gather observations, derive insights, and create measurable improvements to customer outcomes & business performance.
• Understand the Customer Operations strategies & processes and review the strategies & processes to create measurable improvements to customer outcomes.
• Collate results and outputs and present them to the business, providing a narrative from the data.
• Challenge the status quo to ensure strategies, processes, and measures of success are optimal and aligned to customer and commercial requirements.
• Identify, problem-solve, and address areas of risk or inefficiency.
• Promote improvements to customer outcomes & experience and ensure that it is put at the core of everything that the team delivers.
• Influence stakeholders through dynamic utilisation of presentations, applied research, and business reports.
• Produce accurate, fit for purpose analytical work and insight.
• Actively raise risks via appropriate channels or management and seek solutions for said risks.
• Support team development, mentoring Strategy Assurance Specialists.
• Continually attest the data and make improvements where required to strategy adherence and other MI reports, including monitoring of statutory communications.
• Present regularly at the strategy forum, to ensure awareness of strategy changes and ensure alignment to existing reports.
• Support operations readiness, by building, monitoring and attesting data to ensure the customer receives the expected outcome, and flag to the business/project owner where this is not the case.
• Use clear language when communicating findings with the wider business, to ensure issues are understood, and drive ownership for actions where gaps or risks are identified.
• Deputise for the Strategy Assurance Lead where required - coaching and mentoring the team and representing at forums.
• Support the specialists with queries and complete the peer reviews for any changes they make to existing and new reports/metrics to ensure they are accurate.

What We're Looking For:

• Attention to detail
• Numerate
• Good SQL experience
• Dev Ops
• Strong competency in using Excel and PowerPoint
• PowerBI
• Snowflake is preferable
• Curious and analytically minded
• Customer-centric solutions architect
• Strong oral and written communication
• Confident presenter
• Resilient to challenges and stressful situations
• Risk or assurance background

Offers are subject to satisfactory background checks, including credit, fraud, and employment references.

Who We Are:
At Vanquis, we have a simple purpose: to deliver caring banking so our customers can make the most of life's opportunities. Established in 1880, we're now a FTSE All Share company and leading specialist bank. We lend responsibly, providing tailored products and services to over 1.75 million UK customers. We take care of our colleagues as well as our customers, working hard to create a rewarding and supportive work environment. That means competitive salaries, benefits, and a Group-wide recognition scheme. Everyone can enrol in our pension and after six months, you can join our 'Buy as You Earn' scheme. We're about more than financial rewards though. We give everyone a voice in the business and room to be their authentic self. And we know you're here to build your career, so we help every colleague with training and development opportunities. Making sure there's always something new to learn.

Vanquis Bank is an Equal Opportunity Employer
Here at Vanquis Banking Group, we embrace everyone's unique strengths and identities to be themselves at work. Regardless of how you identify yourself, your sexual orientation, marital or civil partner status, race, colour, nationality, ethnic or national background, faith, disability, or age - your experiences and background help enrich our teams, and most importantly help support our customers in the best way possible. At the end of the day, it's our people that help us to fulfil the reason why we're here in the first place: to help put people on a path to a better everyday life. If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available to help. You can contact us at careers@vanquis.com