Strategic Business Development Manager

Roles and Responsibilities

• Establishes regular meetings with the client (SAADA) at least twice per month.
• Creates visibility around actions related to all activities concerning this account and regular reporting of the same.
• Coordinates among various stakeholders within the organization to ensure client deliverables.
• Establishes a list of expected deliverables on a quarterly basis.
• Conducts surveys to SAADA members to generate statistics related to quality improvements and customer satisfaction.
• Resolves customer complaints regarding services, in coordination with relevant teams.
• Works with the client on generating ideas and digital initiatives that capitalize on existing and prospective partner strengths to drive additional benefit to NEXtCARE portfolio.
• Stays current and knowledgeable on all products, service offerings, and trends within the industry.
• Works closely and coordinates effectively with solutions and services departments of the company to ensure smooth and quality delivery of products and services on time.
• Effectively interacts with other departments including account management.
• Ensures NEXtCARE remains proactive and responsive to prospective clients.
• As required, recruits, trains, and supervises staff.

What You Bring

Behavioral Requirements:

• Possess drive, motivation, and acute attention to detail in ensuring all business opportunities to NEXtCARE are captured and explored.
• Sound knowledge of International Standards related to Health and Medical Insurance quality measures, regional markets, and practices.
• Able to analyze data and suggest techniques and requirements.
• Strong negotiation, communication, time management, and leadership skills.
• Ability to work independently and maintain focus under pressure.
• Problem solving and decision making.
• Solid understanding of business dynamics, planning, and execution.
• Ability to self-manage workload and handle multiple accounts, working with people at all levels of an organization.
• Must demonstrate strong initiative with the ability to work as part of a team as well as independently.
• Demonstrate sound financial acumen to proactively respond to business trends.

Behavioral Competency:

Customer & Market Excellence:

• Strive for excellence at every touchpoint with the customer.
• Foster state-of-the-art technical/operational knowledge and strive for continuous simplification.
• Be the benchmark.

Collaborative Leadership:

• Empower the team and provide purpose and direction.
• Develop people, provide feedback, and care for employee wellbeing.
• Collaborate and exchange best practices.

Entrepreneurship:

• Act on opportunities, anticipate trends, take risks, and promote a culture that allows for honest failure.
• Take ownership and responsibility.
• Embrace innovation and a culture that allows for decision-making without fear of retribution.

Trust:

• Act with integrity, honor commitments, and tell the truth.
• Foster diversity and inclusiveness.
• Act transparently and promote corporate social responsibility.

Minimum Requirements

• Bachelor’s Degree.
• 5+ years of experience in a similar role within a TPA, insurance, or brokerage firm.
• Physically fit to carry out duties.
• Legally permitted to work in the country of operations.
• Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.

Desired Candidate Profile

Behavioral Requirements:

Possess drive, motivation, and acute attention to detail in ensuring all business opportunities to NEXtCARE are captured and explored.
Sound knowledge of International Standards related to Health and Medical Insurance quality measures, regional markets, and practices.
Able to analyze data and suggest techniques and requirements.
Strong negotiation, communication, time management, and leadership skills.
Ability to work independently and maintain focus under pressure.
Problem solving and decision making.
Solid understanding of business dynamics, planning, and execution.
Ability to self-manage workload and handle multiple accounts, working with people at all levels of an organization.
Must demonstrate strong initiative with the ability to work as part of a team as well as independently.
Demonstrate sound financial acumen to proactively respond to business trends.

Behavioral Competency:

Customer & Market Excellence:
Strive for excellence at every touchpoint with the customer.
Foster state-of-the-art technical/operational knowledge and strive for continuous simplification.
Be the benchmark.
Collaborative Leadership:
Empower the team and provide purpose and direction.
Develop people, provide feedback, and care for employee wellbeing.
Collaborate and exchange best practices.
Entrepreneurship:
Act on opportunities, anticipate trends, take risks, and promote a culture that allows for honest failure.
Take ownership and responsibility.
Embrace innovation and a culture that allows for decision-making without fear of retribution.
Trust:
Act with integrity, honor commitments, and tell the truth.
Foster diversity and inclusiveness.
Act transparently and promote corporate social responsibility.

Minimum Requirements

Bachelor’s Degree.
5+ years of experience in a similar role within a TPA, insurance, or brokerage firm.
Physically fit to carry out duties.
Legally permitted to work in the country of operations.
Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.