Strategic Account Director

We’ve been made aware recently of individuals impersonating HCA Healthcare UK colleagues as part of a fraudulent job scheme. Please be aware that HCA Healthcare UK would never ask for payments to secure a job offer, visa or work permit. If you are ever in any doubt about the validity of your job application / offer, you can contact our recruitment team directly via email at careers@hcahealthcare.co.uk

Location: London
Full time: 37.5 hours per week - Hybrid
Permanent
Salary: Competitive with a range of exceptional benefits

We’re looking for a Strategic Account Director to join our Corporate Sales team based in London. HCA UK’s corporate sales team manage over 1,000 corporate clients delivering screening, occupational health, psychological and primary care services, helping clients integrate access to our unmatched system of healthcare.

The team also develops opportunities for new business and partnerships with intermediaries and third parties to provide a rich corporate proposition.

As a Strategic Account Director, you will be responsible for managing a portfolio of HCA Healthcare UK’s most valued and strategically important corporate clients, with the purpose of delivering HCA primary care services and raising the profile and awareness of HCA Healthcare UK in the corporate marketplace.

The Account Director will manage the strategic relationships within a defined portfolio of key clients and will be accountable for delivering the organisational objectives across 6 key areas of focus:

1. A brand ambassador for HCA Healthcare UK and HCA Primary Care.
2. Creating a relationship strategy, establishing sound relationships with strategic client stakeholders.
3. Client leadership, facilitating the development of a vision for the retention and evolution of existing relationships.
4. Exploring HCA UK cross-sell opportunities and identifying any risks to accounts.
5. New Business Acquisition through tender processes and/or direct contact via intermediaries/clients.
6. Commercial management for the financial performance of the account portfolio.

The Account Director represents the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned clients' contracted scope of services and service expectations are met by the business. Delivering (with clinical and operational colleagues’ input) client-focused and flawlessly executed solutions to meet clients' strategic goals and grow the HCA Healthcare UK business.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor, we all have a part to play in delivering exceptional care to our patients. Others may think this is just a role in the Corporate Sales team, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll bring:

• A minimum of 5 years’ experience in senior account management roles within corporate healthcare or insurers.
• Exceptional experience in generating business growth and developing strategic relationships.
• Proven track record working to financially driven KPIs in the corporate healthcare market.
• Ability to analyse and present management information and outcomes to key stakeholder groups to board-level executives. Skilled in the use of Microsoft Office (Excel, PowerPoint, Word).
• Demonstrative stakeholder engagement and communication skills at all levels, both written and verbal.
• Able to influence, lead and inspire.

Why HCA UK?

Originally founded over 50 years ago by Dr. Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication, and facilities. Being part of a large multisite, established healthcare group, we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Strategic Account Director, you’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with the option to buy or sell leave to suit you.
• Private Healthcare Insurance for treatment at our leading hospitals.
• Private pension contribution which increases with length of service.
• Season Ticket Loan and Cycle to Work scheme.
• Group Life Assurance from day one.
• Critical illness cover.
• Enhanced Maternity and Paternity pay.
• Corporate staff discount for all facilities including Maternity packages at The Portland.
• Comprehensive range of flexible health, protection, and lifestyle benefits to suit you.
• Discounts with over 800 major retailers.

Diversity and Inclusion

Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion, and Belonging. We believe healthcare is built on a foundation of inclusion, compassion, and respect for our patients and for each other. By working together with our colleagues, we’re creating a truly inclusive environment, where individual differences are celebrated, and everyone can achieve their potential.

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs, as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.