Store Operations Manager

Job Description

We are seeking an enthusiastic and driven Operations Manager for the opening of a new store in a vibrant residential area of London. This role is pivotal in ensuring the smooth day-to-day operation of the store, particularly behind the scenes. You will be responsible for overseeing stock and inventory control, visual merchandising (VM), logistics for in-store events, and supporting the sales team on the floor during peak periods. In addition to operational excellence, you will contribute to the business's growth through strategic business development and continuous improvement initiatives.

Key Responsibilities:

Back of House Operations:

• Manage stock levels, inventory control, and stock replenishment to ensure seamless operations.
• Oversee the maintenance of inventory systems, ensuring accurate tracking and reporting.
• Ensure that visual merchandising standards are met and maintained across all store areas.
• Coordinate deliveries, storage, and stock organisation.

Event Logistics:

• Take responsibility for the coordination and logistics of store events, including planning, set-up, and managing event-day operations.
• Work with cross-functional teams to ensure events run smoothly and deliver positive brand experiences.

Floor Support:

• Provide hands-on support on the sales floor during peak times, ensuring excellent customer service and driving team performance.
• Assist with training and guiding the team in best practices for customer engagement.

Business Development & Strategy:

• Contribute to the development and execution of business strategies to support store growth and customer acquisition.
• Collaborate with senior leadership to identify opportunities for improving sales performance, customer retention, and store profitability.

Health & Safety Compliance:

• Ensure that all store operations comply with health and safety regulations, including stock handling and event activities.
• Conduct regular audits and assessments to guarantee store cleanliness, safety, and operational standards are upheld.

What We Expect from You:

• A proactive, hands-on leader with a strong background in retail operations and team management.
• Ability to manage multiple tasks and competing priorities with efficiency and attention to detail.
• Exceptional organisational and communication skills, with the ability to coordinate cross-functional teams and manage external vendors.
• A passion for delivering excellent customer service and driving store success.
• Comfort in navigating a fast-paced, dynamic environment with high event frequency.
• Strong problem-solving skills and the ability to think strategically.

Ideal Background & Experience:

• Previous experience in a similar Operations Manager or Assistant Manager role, preferably within retail or hospitality, ideally in a high-end or lifestyle brand environment.
• Proven ability in stock and inventory control, visual merchandising, event logistics, and customer service.
• Experience in managing operational processes and team performance in a fast-paced, customer-facing environment.
• Strong understanding of retail operations, business development, and strategic growth.
• Comfortable working in a role that requires flexibility and adaptability, especially in a store that regularly hosts events.

About the Brand:

Our brand is renowned for delivering premium products that blend style, function, and a strong sense of purpose. We are committed to creating a distinctive in-store experience, underpinned by a focus on quality, sustainability, and community engagement. We’re opening this new location to bring our brand closer to our growing customer base in the heart of a vibrant and dynamic area of London. This is a unique opportunity to become part of a brand that is not only about what we sell, but how we connect with people and make a positive impact in the world.

To Apply:

Please submit your CV and a cover letter detailing your relevant experience and why you're excited about joining our team for this exciting new store opening.

I look forward to hearing from you!