Store Manager - Samsung Experience Store

Location: Samsung Experience Store, Leicester

Salary: £40,000 - £44,500 DOE (20% bonus potential)

Are you a dynamic and results-driven leader with a passion for technology and customer service? Do you thrive in a fast-paced environment and love inspiring a team to achieve greatness? If so, we have an exciting opportunity for you! We are looking for a talented Store Manager to join our Samsung Experience Store in Leicester.

Role Summary:

As the Store Manager, you will play a pivotal role in driving the success of the store by aligning with the PRS& Samsung brand and ethos. Your mission will be to deliver exceptional customer service, ensure operational compliance, and introduce Samsung products that enhance customers' connected lives.

Core Responsibilities:

• Health & Safety: You'll lead by example, ensuring the highest standards of health and safety across the store, creating a safe and welcoming environment for customers and colleagues alike.
• Store Standards Expert: Maintaining impeccable store standards will be a top priority for you. Your keen eye for detail will ensure that the store always looks its best, providing an inviting shopping experience for customers.
• Team Leadership: Managing and inspiring colleagues across all departments will be essential to foster a high-performing and motivated team. You'll set clear expectations and provide direction while encouraging your team to embody PRS& Samsung values.
• Operational Excellence: You'll follow and uphold the PRS& Samsung processes, guidelines, and policies to ensure seamless operations and efficiency throughout the store.
• Shift Management: As a key holder, you'll take charge of general shift management, making sure all daily tasks are carried out smoothly.
• Resource Management: Managing resources effectively will be crucial, ensuring budgets are adhered to and optimized across various areas.

Skills and Experience:

• People-Centric Leader: You have a proven track record in people management and leadership. Your ability to inspire, motivate, and articulate PRS& Samsung values will drive your team's success.
• Effective Communicator: Your excellent communication and influencing skills will foster commitment and loyalty among your team, customers, and stakeholders.
• Passionate About Customer Experience: You genuinely care about people, from customers to stakeholders, and strive to deliver an exceptional brand experience to every customer.
• Adaptability and Commercial Acumen: You can quickly adapt to changing circumstances and possess a commercially minded approach to retail.
• Tech Enthusiast: You have a love for all things tech and possess a sound knowledge of the Samsung ecosystem.
• Continuous Learner: You are always eager to challenge your knowledge, seeking growth and improvement.
• High-Level Retail Management Experience: Previous experience in high-level retail management is essential to excel in this role.

Deliverables:

• Shop Floor Excellence: Your focus on shop floor management will ensure a seamless customer experience.
• Performance Management: You'll observe and track performance metrics across the team, providing valuable insights and feedback.
• Customer Experience: Delivering a great brand experience will be at the heart of your role, encompassing both sales and service.
• Team Development: You'll manage all sales colleagues, providing performance reviews, conducting coaching sessions, and mentoring to promote their growth.
• Training Compliance: Ensuring that all colleagues are up to date with their training metrics.
• Market Analysis: Analysing local market changes that may impact on trade to stay ahead of the competition.

Why join us?

At PRS& Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You’ll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but not limited to), Induction, FCA, Product, Customer Journey, and Management Development Programmes.

What we can offer you:

• Samsung Employee Discount Portal
• Birthday Holiday
• Perks and Rewards (Discounts across multiple retailers)
• Monthly Bonus Potential
• Well-being Tools and Platform
• Mental Health First Aid Access
• Seeded Devices – including the latest Flagship Device!
• Employee Assistance Platform
• Annual partnership with National Charities
• Celebrations of Awareness Days and Religious Holidays