Store Manager, Ladies & Men’s Ready to Wear - Selfridges, Manchester

Job Title: Store Manager, Ladies & Men's Ready to Wear

Location: Manchester, Selfridges

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

We are looking for a commercial and driven Store Manager to lead the Ladies and Men's Ready to Wear Departments in Selfridges Manchester. The successful candidate will be an inspirational leader who is able to build a strong team spirit and lead the team to the achievement of individual and shared goals with passion and enthusiasm. This is a full-time role which requires flexibility to work Monday to Sunday on early and late shifts.

Responsibilities:

Sales

1. Manage the store's sales performance and service.
2. Make the most effective use of space and stock available by maximizing sales and minimizing wastage of resources.
3. Ensure that the merchandise is displayed effectively using promotional material to reflect current demand.
4. Lead by example in client recruitment and development of client loyalty through CRM.
5. Achieve the boutique capture rate and mystery result.
6. Handle any situation with professionalism.
7. Maintain awareness of competitor activity and communicate this to the team.
8. Possess full knowledge of back office functions and boutique analysis (CRM, client recruitment, P&L, store activities, stock control, reports, VM rules, etc.).

1. Ensure that the boutique maintains the correct basic stock.
2. Provide effective feedback, ensuring that popular selling lines are replenished promptly.

1. Control stock loss within Store budget and implement stock audits.
2. Ensure that the boutique operates in accordance with Company administration systems and procedures to minimize losses.

1. Ensure that the Company procedures on security in relation to theft/pilferage are adhered to.
2. Report all suspected shoplifters to Loss Prevention.
3. Ensure that all staff are trained and know the Company systems on cash handling, credit authorization, acceptance of cheques, arrangement of staff purchases, and reporting of stock, cash, and loss.

1. Participate in the recruitment, training, evaluation, motivation, and development of the team.
2. Oversee and manage employee performance appraisals and highlight employees for recognition.
3. Communicate effectively to develop a stable team and a succession plan.
4. Hold morning briefings and motivate the team to achieve the goals.
5. Network with Dior management to share best practices.

1. Ensure that Health and Safety policy and procedures are adhered to within the concession for both staff and customers.

1. Maintain the highest standards of housekeeping and retail standards within the boutique.
2. Participate in stock takes outside of normal working hours to ensure a smooth operation.
3. Be aware of all Company's and Department Stores policies and procedures such as till maintenance, store approval, induction days, events, etc.
4. Act as a Dior Ambassador with impeccable grooming and appearance according to the standards of Christian Dior.

• Available to work Full-Time, 40 hours per week with Monday to Sunday flexibility.
• Previous management retail experience in the luxury sector.
• Strong expertise in ladies and men's ready to wear.
• Excellent communication and relationship-building skills.
• Outstanding sense of customer service, initiative, and commercial creativity with fashion.
• A passion for Christian Dior and our collections.
• Strong knowledge of fashion and trends.
• Fluency in a second language (preferred).